Customer Liaison Consultant-Furnishes & Finishes (High-End)

Lumina Personnel; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency is seeking a Customer Liaison Consultant specializing in high-end interiors and decor. The role involves ensuring customer satisfaction, managing claims, and providing support to the sales team. Candidates must have at least 6 years of experience in customer service, excellent communication skills, and knowledge of the textiles industry. Reliable transport is required, along with a passion for engaging with designers and transforming client visions into reality.

Qualifications

• Minimum 6 years’ experience in a customer service role.
• Must have own reliable transport.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Ensure high levels of customer satisfaction and handle product claims.
• Conduct thorough investigations into claims and ensure timely resolution.
• Support Sales Managers and Consultants with queries and complaints.
• Resolve general customer and internal queries accurately.
• Perform general administrative duties as required.

Skills

Customer support experience

Communication skills

Problem solving skills

Attention to detail

Interpersonal skills

Multitasking

Knowledge of textiles

Education

National senior certificate

Job description

Position: Customer Liaison Consultant - High-End Interiors/Decor

Location: Cape Town - Gardens

Salary: R20 000 – R25 000.Neg "DOE "with Benefit's

Market Sector of high-end architectural design finishing fabrics, textiles and High-End Decor. Specializing in exclusive, products, directed for Architects, interior Designers and discerning homeowners seeking sophisticated, high-quality fabrics and furnishings.

REQUIREMENTS:

• National senior certificate
• Minimum 6 years’ experience in a similar role in customer service
• Knowledge of textiles/fabric industry
• Proven customer support experience
• Excellent communication skills (written and verbal)
• Problem solving skills
• Ability to work under pressure in a fast-paced environment
• Very good attention to detail
• Exceptional Interpersonal skills
• Ability to multitask, prioritize & manage time effectively
• Must have own reliable transport
• Required to work every second Saturday from 09:00 till 14:00

MAIN DUTIES:

• Customer Satisfaction & Claims Management: Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies.
• Claims Investigation & Resolution: Conduct thorough investigations into claims, documenting findings and ensuring timely resolution
• Sales Team Support: Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints.
• Query Resolution: Address and resolve general customer and internal queries with professionalism and accuracy.
• Administrative & Ad Hoc Tasks: Perform general administrative duties and assist with ad hoc tasks as required to support team operations.

Passionate for creating, engaging with top designers, inspiring spaces, guiding clients in selecting the perfect fabrics, finishes, and decor elements, and transforming their visions into reality.

This Role Is For You

Apply Now! Lumina Personnel