Customer Experience Team Lead

Alorica; Cape Town; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading global customer service provider is seeking a Lead Agent in Cape Town, South Africa. This role involves providing guidance and training in a call center environment, ensuring customer satisfaction and assisting in team performance. Ideal candidates will have a High School diploma and several years of experience in customer service. Strong communication and leadership skills are essential. Competitive compensation and career growth opportunities are available.

Qualifications

• 2 – 4 years of experience in the call center industry.
• Minimum of six months on the specific program/account.

Responsibilities

• Receive and handle calls.
• Provide customer feedback and problem resolution.
• Assist in training new agents.

Skills

Customer service

Communication skills

Problem-solving

Leadership

Flexibility

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Microsoft Word

Excel

Job description

A leading global customer service provider is seeking a Lead Agent in Cape Town, South Africa. This role involves providing guidance and training in a call center environment, ensuring customer satisfaction and assisting in team performance. Ideal candidates will have a High School diploma and several years of experience in customer service. Strong communication and leadership skills are essential. Competitive compensation and career growth opportunities are available.