Customer Experience Specialist — Auto Collision Admin

Boyd Group Services; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading collision repair company in Gauteng is seeking a Customer Service Representative to provide exceptional customer experiences and manage administrative tasks within the repair facility. The ideal candidate should have a high school diploma and experience in administration, preferably within an auto body environment. Strong multitasking ability and communication skills are essential. The position offers competitive compensation and various benefits including annual paid time off and medical coverage.

Benefits

Annual Paid Time Off (PTO)

Paid Parental Leave

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Continuing Education Opportunities

Qualifications

• 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment.

Responsibilities

• Ensure consistent execution of WOW plan.
• Schedule appointments for vehicle repair.
• Obtain necessary repair authorization documentation.
• Prepare RO work packet.
• Record communications with customers.
• Manage ARMS throughout the day.

Skills

Multitasking ability

Strong attention to detail

Good oral and written communication skills

Customer service skills

Education

High School Diploma or GED

Job description

A leading collision repair company in Gauteng is seeking a Customer Service Representative to provide exceptional customer experiences and manage administrative tasks within the repair facility. The ideal candidate should have a high school diploma and experience in administration, preferably within an auto body environment. Strong multitasking ability and communication skills are essential. The position offers competitive compensation and various benefits including annual paid time off and medical coverage.