Customer Experience & Service Operations Lead

Daisy Jhb (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service company in Gauteng is seeking a Call Centre Supervisor to provide excellent service to clients. Responsibilities include logging customer queries, providing telephonic support, and managing emails. Candidates should have a Matric Certificate, knowledge of Microsoft Office, and a minimum of 3 years in a supervisor role. Strong communication and organizational skills are essential for this role.

Responsibilities

• Providing internal and external customers with an excellent customer service experience.
• Efficiently logging customer queries and resolutions.
• Telephonic first‑line support (polite, professional and clear).
• Logging maintenance calls as per SLAs signed.
• Responding to emails within the stipulated time frame.
• Checking Job Cards for potential sales leads and upgrades.
• Preparing daily open call reports.

Skills

Excellent communication skills (both verbal and written)

Proactive, organised and able to multitask

Contributes positively to team and company values

Education

Matric Certificate

Knowledge of Microsoft Office

Minimum 3 years in a call centre supervisor role

Job description

A customer service company in Gauteng is seeking a Call Centre Supervisor to provide excellent service to clients. Responsibilities include logging customer queries, providing telephonic support, and managing emails. Candidates should have a Matric Certificate, knowledge of Microsoft Office, and a minimum of 3 years in a supervisor role. Strong communication and organizational skills are essential for this role.