Customer Experience Retail Associate

Silvertree Brands; Cape Town; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Faithful to Nature is seeking a Shop Assistant for the V&A Waterfront Store in Cape Town. The role focuses on welcoming customers, identifying needs, presenting products, and resolving issues to ensure satisfaction and store profitability.

Candidate should have strong communication skills, 2–5 years of retail experience, and good product knowledge. English proficiency and a proactive attitude are essential.

Qualifications

• Matric or NQF equivalent.
• 2-5 years retail experience.
• Customer service experience.
• Effective communication in English.

Responsibilities

• Contributes to store sales and profitability through effective customer service.
• Meet personable sales objectives and project the store image through visual presentation and housekeeping.
• Protect company assets by following merchandising store system procedures and training.
• Maintain effective communication and provide feedback for store operations.
• Ability to work with minimal supervision.

Skills

Communication skills

Customer service

Product knowledge

Sales

English proficiency

Education

Matric or NQF equivalent

Tools

Microsoft Office Suite

Job description

Faithful to Nature is seeking a Shop Assistant for the V&A Waterfront Store in Cape Town. The role focuses on welcoming customers, identifying needs, presenting products, and resolving issues to ensure satisfaction and store profitability.

Candidate should have strong communication skills, 2–5 years of retail experience, and good product knowledge. English proficiency and a proactive attitude are essential.