Customer Experience & Quality Leader

Nurture Brands; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health-focused brand in Bellville seeks a dedicated professional to enhance customer experiences. The role involves developing training, leading the Customer Experience team, ensuring product quality, and creating engaging content. The ideal candidate will represent the brand at key events and manage technical inputs for product compliance. Passion for delivering exceptional customer service and maintaining high standards is essential.

Responsibilities

• Develop scientific content and manage product training.
• Lead the Customer Experience team and resolve queries.
• Oversee product quality and handle escalation issues.
• Maintain SOPs and training programs for teams.
• Provide technical input on product claims and regulations.
• Create content for community growth and retention.
• Represent the brand at events and stakeholder meetings.
• Manage ongoing product quality assessments.

Job description

A leading health-focused brand in Bellville seeks a dedicated professional to enhance customer experiences. The role involves developing training, leading the Customer Experience team, ensuring product quality, and creating engaging content. The ideal candidate will represent the brand at key events and manage technical inputs for product compliance. Passion for delivering exceptional customer service and maintaining high standards is essential.