Customer Experience & Outbound Sales Specialist

NGF; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service company in Johannesburg is looking for a Customer Service Specialist to deliver excellent support and manage customer enquiries. The successful candidate will respond to calls and emails, resolve issues, and process requests while maintaining accurate records. The role requires strong communication abilities and previous experience in a similar role. Benefits include a provident fund, group life, and competitive salary.

Benefits

Provident fund

Group life

Competitive Salary

Qualifications

• Previous experience in a customer service or client-facing role.
• Afrikaans speaking is advantageous.
• Strong attention to detail and organisational skills.

Responsibilities

• Respond to customer enquiries via phone, email, and other channels.
• Resolve customer issues promptly and professionally.
• Process orders, returns, and service requests accurately.
• Liaise with internal departments to ensure customer needs are met.

Skills

Strong communication skills

Problem-solving abilities

Interpersonal skills

Attention to detail

Tools

Customer management software

Job description

A customer service company in Johannesburg is looking for a Customer Service Specialist to deliver excellent support and manage customer enquiries. The successful candidate will respond to calls and emails, resolve issues, and process requests while maintaining accurate records. The role requires strong communication abilities and previous experience in a similar role. Benefits include a provident fund, group life, and competitive salary.