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Customer Experience (Cx) Lead – Call Centre
Barratt And Co
Johannesburg
On-site
ZAR 600 000 - 800 000
Full time
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Job summary
A dynamic iGaming company based in Johannesburg seeks a Customer Service Manager to lead their team and enhance customer satisfaction. The ideal candidate should have over 5 years of experience in customer service management, preferably in the iGaming industry. Responsibilities include leading the customer service team, managing feedback and complaints, and ensuring compliance with industry standards. A Bachelor's degree in Business or related field is required along with strong leadership and communication skills.
Qualifications
- Minimum of 5 years of experience in a customer service management role.
- Must have experience working in MGA or UKGC markets.
- Proficiency in customer service software and CRM systems.
- Highly organized with strong attention to detail.
Responsibilities
- Lead, motivate, and manage the customer service team to ensure high customer satisfaction.
- Develop and implement training programs for the team.
- Monitor performance and provide regular feedback.
Skills
Education
Tools
- Customer Experience Cx Lead C3 A2 Call Centre ...
Showing 74 Customer Experience Cx Lead C3 A2 Call Centre jobs in Johannesburg
Johannesburg, Gauteng People Source
Posted 5 days ago
You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.
2196 Johannesburg, Gauteng Initiate International
Posted 416 days ago
Permanent
The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.
Your key job responsibilities as the Customer Service Manager in Johannesburg will include:
- Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.
- Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).
- Develop and implement training programs to enhance the skills and knowledge of the customer service team.
- Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.
- Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.
- Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service-related issues.
- Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.
- Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism.
- Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.
Requirements
The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.
Your key job responsibilities as the Customer Service Manager in Johannesburg will include:
- Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.
- Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).
- Develop and implement training programs to enhance the skills and knowledge of the customer service team.
- Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.
- Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.
- Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service-related issues.
- Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.
- Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism.
- Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.
Requirements
Requirements for this Customer Service Manager job in Johannesburg :
Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.
Must have experience working in MGA or UKGC markets.
Bachelor’s degree in Business, Management, or a related field.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to handle high-pressure situations and make decisions quickly.
Proficiency in customer service software and CRM systems.
Analytical skills to interpret data and make informed decisions.
Customer-focused with a passion for delivering exceptional service.
Strong problem-solving abilities.
Highly organized with strong attention to detail.
Flexible and adaptable to changing business needs.
Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.
Johannesburg, Gauteng WatersEdge Solutions
Posted 25 days ago
Location: Hybrid – Johannesburg
Employment Type: Full-Time
Industry: SaaS | Global HR Tech | Client Success
WatersEdge Solutions is partnering with a global HR tech innovator to hire a hands-on, strategic Manager, Customer Success. This is a rare opportunity to lead a high-impact team of Customer Success Managers (CSMs) in Johannesburg—where you’ll shape best practices, coach rising talent, and drive revenue growth through exceptional service delivery.
About the Role
In this leadership role, you’ll lead by example—coaching your team in real-time, joining calls when needed, and helping shift the team from reactive problem-solving to proactive client engagement. You’ll collaborate cross-functionally with Sales, Operations, and Product teams to improve customer experience and retention, while owning key metrics like Net Dollar Retention (NDR).
Key Responsibilities
- Lead, mentor, and manage a team of Customer Success Managers
- Support customer success excellence through direct engagement and strategic oversight
- Guide the team in identifying and acting on expansion opportunities
- Own expansion and retention KPIs (e.g., NDR)
- Identify process improvements to scale smarter and deliver consistently excellent experiences
- Collaborate across departments to resolve client issues and optimise the EOR journey
- Represent the customer voice internally to shape product and service direction
What You’ll Bring
- 3+ years of experience managing CSMs or equivalent client-facing teams
- Experience in SaaS or scale-up environments
- Proven track record of driving customer growth, retention, and strategic account management
- A proactive, problem-solving mindset and coaching leadership style
- Strong collaboration and stakeholder engagement skills
- Ability to thrive in a fast-paced, ever-evolving business setting
Nice to Have
Braamfontein, Gauteng R200000 - R250000 Y City Gym Investments Pty Ltd
Posted today
We’re looking for a Customer Service Representative who's motivated, outgoing, and passionate about people.
What You’ll Do
- Be the first friendly face and welcoming voice in person.
- Provide exceptional service to members and guests, ensuring every experience is smooth, inspiring, and unforgettable.
- Support with memberships, check-ins and inquiries.
- Help keep the energy high—contribute to a culture that celebrates fitness, music, and creativity.
- Work alongside a driven team to help build our brand and community.
- Learn and grow — with opportunities to take on leadership or creative roles as you develop.
Who You Are
- Positive, energetic, and people-focused — you light up a room.
- Fitness-minded and culture-aware — you vibe with music, fashion, and the energy of youth culture.
- Highly motivated and eager to grow — you take initiative and thrive in dynamic environments.
- A strong communicator with great organisational skills.
- Previous customer service or front desk experience is a plus (but attitude and passion come first).
Why You’ll Love Working with Us
- Work in an environment that's vibrant, creative, and inspiring.
- Be part of a community that values teamwork, culture, and personal development.
- Access to events, fitness sessions, and creative collaborations.
- Real opportunities to grow within the brand — we promote from within.
Job Type: Part-time
Johannesburg, Gauteng Swift Human Resources
Posted 24 days ago
Position available for a Customer Service Support Consultant based in Alrode. Should have: Tertiary / Trade qualification with suitable industry experience.
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
Johannesburg, Gauteng Elite Search
Posted 8 days ago
The role:
- Support Senior Advisors with client renewals, reports, and presentations
- Manage daily administrative tasks and client communications
- Assist with credit limit applications, claims, and policy updates
- Maintain accurate client records and monitor compliance
- Track renewals, overdue debts, and risk concerns
- Prepare reports and trackers for management review
Requirements:
- Matric (Grade 12) required; tertiary qualification in Business, Finance, or Insurance advantageous
- 2 - 3 years experience in insurance (commercial), banking (commercial), or financial services administration (commercial)
- Strong organisational skills, attention to detail, and ability to manage multiple priorities
- Excellent communication and client service skills
- Comfortable with data, documents, reporting, and CRM systems
- Must have exposure to trade credit or commercial insurance
- FAIS compliant: RE5
If you are wanting to work in a supportive, collaborative, and growth-oriented environment where you can gain hands‑on exposure to trade credit insurance products and client management, then this role is for you! You will have a clear career path with potential to grow into an Advisor role and be part of a professional yet approachable team that values people first.
Posted today
NOW HIRING: High‑Energy Customer / Sales Specialists
Base Pay: $1,000/month
Bonus Potential: Earn up to an extra $1,000/month
Are you a natural communicator who thrives in fast‑paced, customer‑facing environments? Whether you've mastered the phones in a call centre or driven results face‑to‑face in retail or sales—we want YOU on our winning team.
What You'll Bring:
- 12+ months customer service experience (with at least 6 months in sales)
- A proven track record of hitting targets and delighting customers
- A strong, confident, and engaging phone presence
- Resilience, adaptability, and professionalism under pressure
- Flexibility to work shifts between 3pm – 3am SAST (aligned with Canadian business hours)
- Bonus points: International customer service experience
What You'll Get:
- Performance bonuses up to 1,000/month
- Career growth with continuous training and development
- A high‑energy, supportive team environment where top performers shine
This is more than just a job—it's a career launchpad for ambitious, customer‑obsessed professionals ready to grow.
Ready to Apply?
Send your resume + short 2–3 min intro video to:
Subject line: Agent Application – Your Name
Job Type: Full-time
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2000 Johannesburg, Gauteng Initiate International
Posted 271 days ago
Permanent
Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Head of Customer Service , where you’ll drive excellence, innovation, and customer‑centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you’re a dynamic and strategic leader looking for a career‑defining opportunity, then this is the job for you.
Your key job responsibilities as the Head of Customer Service in Johannesburg will include:
- Supervise day-to-day operations in the customer services department including hiring, training, and performance management
- Monitor customer interactions and ensure high levels of customer satisfaction
- Maintain consistent and excellent customer support standards
- Developing and implementing customer service strategies to enhance customer satisfaction and loyalty and ensuring alignment to the company’s overall business goals
- Manage and create effective customer service procedures, policies, and standards
- Efficiently manage and motivate customer service agents, promoting rapport building with the team and its customers
- Optimise response times to inquiries and provide timely resolutions
- Ensure adherence to regulations and responsible gambling practices
- Foster effective collaboration with other departments to gather customer feedback and improve the overall user experience and implement customer‑centric initiatives
- Track key performance indicators and generate insightful reports for management
- Identify customer service trends and recommend improvements by staying up to date with the best practices in customer service globally
- Provide ongoing training and development opportunities for the team
Requirements
Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Head of Customer Service , where you’ll drive excellence, innovation, and customer‑centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience.
Your key job responsibilities as the Head of Customer Service in Johannesburg will include:
- Supervise day-to-day operations in the customer services department including hiring, training, and performance management
- Monitor customer interactions
- Maintain consistent and excellent customer support standards
- Developing & …
Requirements for this Head of Customer Service job in Johannesburg :
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Johannesburg, Gauteng Network Recruitment
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Job & Company Description: ...
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