Customer Experience Agent – Inbound & Outbound Support

Saypro; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Johannesburg is looking for a dedicated customer service representative to manage inbound and outbound interactions, ensuring customer satisfaction while contributing to a culture of service excellence. The role requires problem-solving capabilities and the ability to adapt to changing circumstances. Interested candidates should apply before the indicated closing date.

Qualifications

• Ability to handle inbound and outbound customer interactions.
• Demonstrated teamwork and collaboration skills.
• Flexibility in adapting to changing circumstances.

Responsibilities

• Handle customer queries via calls, email, and live chat.
• Resolve customer dissatisfaction by taking ownership.
• Plan and schedule activities to enhance service delivery.

Skills

Customer interaction

Flexibility

Problem-solving

Teamwork

Job description

A leading financial institution in Johannesburg is looking for a dedicated customer service representative to manage inbound and outbound interactions, ensuring customer satisfaction while contributing to a culture of service excellence. The role requires problem-solving capabilities and the ability to adapt to changing circumstances. Interested candidates should apply before the indicated closing date.