Customer Experience Agent

Placements24; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

On-site work location

Medical aid

Generous paid time off

Team-oriented culture

Job summary

Placements24 is seeking a Customer Experience Agent for our Paarl, Western Cape office. You will handle customer inquiries across multiple channels, ensuring prompt, empathetic responses and accurate processing of requests and returns.

The role emphasizes a customer-centric approach and teamwork in a structured office setting. The ideal candidate brings proven customer experience experience, excellent communication, problem-solving abilities, and proficiency with CRM software and Microsoft

Qualifications

• Proven experience in a customer experience or similar role is essential.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Strong problem-solving capabilities and the ability to handle challenging situations professionally.
• Proficiency in using customer service software and standard office applications.
• Ability to work independently and as part of a team in a structured office environment.
• High school diploma or equivalent; further education is a plus.

Responsibilities

• Manage inbound customer communications via phone, email, and in-person interactions.
• Address customer questions and concerns promptly and effectively.
• Resolve customer complaints and issues with empathy and a focus on satisfaction.
• Process customer requests, orders, or returns accurately and efficiently.
• Maintain and update customer records with comprehensive details of interactions.
• Collaborate with team members to identify opportunities for improving the overall customer experience.

Skills

Customer service

Communication

Problem-solving

Teamwork

Office software

Education

High school diploma

Further education a plus

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is looking for a dedicated Customer Experience Agent to join their team in Paarl, Western Cape . This role is central to ensuring every customer interaction is positive, efficient, and exceeds expectations. You will be responsible for handling inquiries, resolving issues, and providing support across various touchpoints. Join a company that is committed to building strong customer relationships and fostering a supportive work environment where your contributions are valued. This role requires a hands-on approach to service delivery.

Key Responsibilities

• Manage inbound customer communications via phone, email, and in-person interactions.
• Address customer questions and concerns promptly and effectively.
• Resolve customer complaints and issues with empathy and a focus on satisfaction.
• Process customer requests, orders, or returns accurately and efficiently.
• Maintain and update customer records with comprehensive details of interactions.
• Collaborate with team members to identify opportunities for improving the overall customer experience.

Requirements

• Proven experience in a customer experience or similar role is essential.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Strong problem-solving capabilities and the ability to handle challenging situations professionally.
• Proficiency in using customer service software and standard office applications.
• Ability to work independently and as part of a team in a structured office environment.
• High school diploma or equivalent; further education is a plus.

Benefits

• Competitive salary reflecting your skills and experience.
• On-site work in a vibrant office location.
• Comprehensive benefits package, including medical aid.
• Generous paid time off and leave policies.
• A positive and team-oriented work culture.