Customer Experience Advisor

Rmb Nigeria Limited; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Centurion is seeking a Customer Experience Advisor to provide exceptional service to clients. You will support customers in their banking needs, contribute to team inclusivity, and enhance operational excellence. Candidates should hold a financial qualification (NQF5 or higher) and have a passion for customer service. Opportunities for personal and professional growth are provided.

Benefits

Opportunities for personal and professional growth

Dynamic team environment

Challenging working environment

Qualifications

• Completed a financial related qualification (NQF5 or higher) required.
• Experience in customer service is essential.

Responsibilities

• Provide excellent customer service to clients at the branch.
• Prevent complaints by proactively engaging with customers needing assistance.
• Contribute to teamwork and inclusivity in the team.
• Build and maintain stakeholder relationships.

Skills

Customer service

Problem-solving

Teamwork

Relationship building

Education

Financial related qualification (NQF5 or higher)

Job description

Customer Experience Advisor

Location: Centurion

Time type: Full time

Posted on: Posted Today

End Date: November 12

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel's and Self Service) based on customer centricity and customer experience best practice.

Hello Future Customer Experience Advisor

Welcome to FNB, the home of the #changeables.

We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

Responsibilities

• Contribute to cost efficiencies through responsible utilisation of work related resources
• Prevent complaints by proactively identifying customers that need additional check‑ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
• Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Optimise work through the application of learning experiences
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards

Qualifications

• A completed financial related qualification (NQF5 or higher)

Benefits

• Opportunities to build relationships as part of a dynamic team
• A challenging working environment
• Personal and professional growth

Additional Information

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose.

We appreciate your interest and look forward to potentially working with you in the future.