Customer Experience Administrator

ADvTECH; Durban; On-site; ZAR 120 000 - 150 000; Full time

Job summary

An educational institution in KwaZulu-Natal, Durban is seeking a Customer Experience Administrator to manage reception duties, provide excellent service to students and visitors, and support campus activities. The ideal candidate will ensure a welcoming environment and handle administrative tasks effectively. This role offers an opportunity to enhance the student experience in a vibrant academic setting.

Qualifications

• Strong communication skills both verbal and written.
• Professional phone etiquette.
• Ability to manage front of house duties efficiently.

Responsibilities

• Manage reception duties and assist with inquiries.
• Coordinate hospitality services for visitors.
• Support administration for campus activities.

Job description

Job title : Customer Experience Administrator

Job Location : KwaZulu-Natal, Durban

Deadline : November 30, 2025

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OVERALL PURPOSE OF THE JOB

• To ensure a student-centric environment that delivers a holistic experience aligned with the brand promise. The role supports academic and operational excellence through front-of-house management, administrative support, and coordination of campus activities.

KEY RESULT AREAS

Manage the front of house duties at reception of the campus and answer telephonic calls and emails in a professional manner and route call to the required extension

• Welcome and oversee and maintain the availability of refreshments and ensuring a hospitality experience
• Oversee and co-ordinate the general tidiness of the front-of house area.
• Answer incoming calls, directing calls, receiving and distributing messages in a professional and friendly manner.
• Ensure a student centric environment and culture that focuses on achieving a holistic student experience in line with the brand promise
• Greet and attend to all people entering reception in a friendly and courteous manner upon entering offering assistance
• Escort any visitors to the required area (ie reception area / interview rooms / conference room etc) and provide refreshments. Assist with preparation for any functions held on Campus and attend functions where required
• Co-ordination of ad hoc projects as per Campus Head planner, as and when required. (Eg recycling initiative, open day prep, graduation prep)
• Invigilation of External Exams
• Assist in maintaining a high level of service as first point of contact with students, lecturers, staff, fee payers and suppliers
• Prepare and display “Welcome Notices