CUSTOMER EXECUTIVE – FRUIT INDUSTRY – PORT ELIZABETH

Agricruitment Limited; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in Gqeberha has a vacancy for a Customer Executive. The role involves monitoring client programs, handling customer concerns, and maintaining market relationships. Candidates should have experience in the fresh produce export industry, intermediate Excel skills, and strong communication abilities. Interested applicants should email their CV in WORD format.

Qualifications

• Previous experience in the fresh produce export industry would be advantageous.
• Intermediate Excel skills are required.
• Fluent in business English with excellent written and communication skills.

Responsibilities

• Monitor and track execution of client-agreed programs.
• Handle customer concerns and provide information.
• Maintain and develop markets and customers.
• Prepare information about pallet statuses.
• Collaborate with the Sourcing team and track current accounts.

Skills

Previous experience in the fresh produce export industry

Intermediate Excel skills

Fluent in business English

Excellent written and communication skills

Ability to multitask

Ability to work independently and in a team

Job description

The Commercial Team has a vacancy for a Customer Executive. This position will be based at the Head Office in Walmer, Gqeberha.

This position will report to the Europe Sales Manager

Key Responsibilities for the position:

• Monitor, track, and follow up on the execution of client‑agreed programs to ensure its fulfillment
• Handling customer concerns and providing information, answers, or feedback.
• Maintain and develop markets and customers through promotional, relationship and research actions.
• Prioritize and generate clients “Retailers” vs Traders / Wholesalers.
• Obtaining and correctly recording customer information.
• Reviewing and making changes to customer accounts.
• Ensuring customer satisfaction.
• Preparation of information to know the status of each pallet from the moment they are loaded and until their final settlement and / or sale.
• Analyse the expenses at destination for all operations.
• Monitoring of statistics, dashboards and estimates prepared by Business Intelligence.
• Collaborate with the Sourcing team in putting together supply plans and weekly price information.
• Track and control the status of the current accounts for commercial.
• Review the production orders loaded into the systems. Project future loads with planning team and follow up.
• Help with the preparation of the Commercial and Current Accounts management control reports, controlling daily and weekly the status of loads, expenses at destination, volumes, price estimates, etc.
• Control the loading by the temporary of the Customer Master, Material Master and Pricing DB databases

Additional skills required:

• Previous experience in the fresh produce export industry would be advantageous
• Intermediate excel skills is required.
• Fluent in business English, excellent written and communication skills required.
• Ability to multitask and work with customers and colleagues who are scattered across the globe.
• Ability to work as an individual as well as in a team context

Email CV in WORD format: [e-mail]

POPIA: by applying for the position, the applicant gives permission to the company to scrutinise and process personal information shared.