Customer Engineer

NCR Atleos; South Africa; On-site; ZAR 250,000 - 350,000; Full time

Job summary

NCR Atleos is hiring a technician in Bloemfontein, South Africa, to install, repair, and maintain ATM hardware and related devices. The ideal candidate has a National Diploma in Electrical Engineering and prior experience in the ATM field.

The role involves maintaining customer relationships, troubleshooting issues, and traveling within South Africa for service and installations. Candidates must have strong communication skills, be customer-focused, and proficient in English.

Qualifications

• 3-5 years of prior technical experience in the ATM/related field.
• Must be computer literate.
• Proficient in English.
• Valid South African driving license (Code B/8).

Responsibilities

• Installs, repairs and maintains hardware of ATMs and related devices.
• Maintains customer relationships and resolves issues.
• Travels throughout South Africa for servicing and installations.

Skills

Communication skills

Self-driven

Customer-focused

Education

Grade 12 or NQF 4 Equivalent

National Diploma in Electrical Engineering

Comptia A+ certification

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self‑service availability for financial institutions and retailers across the globe.

Location

Bloemfontein, South Africa; Field

Responsibilities

• Installs, repairs and maintains hardware of ATM’s and related devices.
• Produces and maintains equipment performance/activity reports and installs modifications.
• Provides multi‑vendor maintenance.
• Maintains day‑to‑day customer relationships; updates customers on equipment modifications; escalates issues.
• Diagnoses problems based on information provided in assigned calls and works with customers to determine all issues at the site.
• Owns customer issues until resolution in accordance with SLA agreements.
• Processes daily movement of stock and records the nature of call‑outs on the mobile app.
• Communicates status updates with electronic call notes throughout the day.
• Deals with customers and third‑party service providers telephonically and in person.
• Travels within South Africa to perform ATM and related device servicing, installations and repairs.
• Is available on the stand‑by roster on weekends, public holidays or weekend shift work when required.

Technical Application

• Applies working knowledge of assigned product line(s).
• Applies policies, procedures and basic diagnostic techniques.
• Develops sales and lead‑generation skills.
• Troubleshoots more advanced modules.
• Follows conflict resolution and escalation procedures.
• Completes NCR‑specific certification based on business/district needs and assigned areas.
• Completes business/district specific training (e.g., T&T training) as prescribed by manager.

Basic Qualifications

• Grade 12 or NQF 4 Equivalent.
• National Diploma in Electrical Engineering.
• Comptia A+ certification is advantageous.

Minimum Experience

• Prior technical experience in the ATM/related field (3‑5 years).
• Computer literate.
• Proficient in English.
• Valid South African driving license (Code B/8).

Personal Characteristics

• Communication skills.
• Self‑driven and disciplined.
• Customer‑focused and team player.

Equal Employment Opportunity Statement

NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote and pay associates based on their job‑related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.