Customer Engagement Senior Analyst (GCC Africa - Remote)

TransUnion; Johannesburg; Remote; ZAR 300,000 - 450,000; Full time

Job summary

A leading financial services company is seeking a Sr Analyst, Customer Engagement to contribute to system lifecycles and engage with customers. The ideal candidate holds a Bachelor's degree and has strong communication skills. This remote position requires occasional in-person attendance and familiarization with ETL/API processes.

Benefits

Flexible time off

Professional growth opportunities

Qualifications

• Relevant work experience, preferably in the Financial Services industry.
• Ability to translate technical and functional requirements.
• High experience of proven ability to work independently.

Responsibilities

• Contribute to the full system lifecycle from customer engagement.
• Analyze customer business requirements and assist the technical team.
• Validate system setup and output based on customer requirements.

Skills

Excellent communication and interpersonal skills

Problem solving skills

Data capturing skills

Education

Bachelor’s degree in relevant field

Tools

ETL/API Knowledge

Job description

What We'll Bring

A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

What You'll Bring

Impact you’ll make:

• Contribute to the full system lifecycle; from customer and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation.
• Validate batch & Online system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery

What you’ll bring:

• Bachelor’s degree and relevant work experience, preferably in the Financial Services industry
• Excellent communication and interpersonal skills
• Internal and external customer facing experience
• Ability to translate technical and functional requirements and collaborate with technical counterparts
• Can explain technical concepts in layman\'s terms to a non-technical audience
• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
• High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
• Familiarity working with data

We’d love to see

• Experience in the credit reporting, financial services or direct marketing industry is preferred.
• Excellent interpersonal and communication skills
• ETL/API Knowledge
• Attention to detail, fast paced
• Well organized
• Data capturing skills

Impact You’ll Make

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Sr Analyst, Customer Engagement