Customer Engagement Consultant (GGC Africa - Remote)

Transunion; Johannesburg; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic financial solutions provider based in South Africa is looking for a Consultant to lead the delivery of tailored batch credit data solutions. The role involves building trusted relationships with clients and driving continuous improvement in service delivery. The ideal candidate should have at least 5 years of experience in solution delivery within a regulated environment, strong communication skills, and a proactive problem-solving mindset. This is a full-time remote position with a focus on customer engagement and operational excellence.

Benefits

Flexible time off

Support for professional growth

Qualifications

• Minimum 5 years experience in solution delivery or business analysis.
• Proven ability to deliver data-driven solutions.
• Experience in regulatory frameworks affecting solution design.

Responsibilities

• Own end-to-end delivery of batch data solutions.
• Build and maintain relationships with high-value customers.
• Guide customers through platform transitions and capabilities.

Skills

Business Development

Account Management

Project Management

Conflict Management

Customer Relationship Management

Education

Bachelor's degree in Financial Services or related field

Job description

What Well Bring :

The Batch Services team as part of our USA Customer Engagement division plays a pivotal role in delivering tailored Batch Credit Data Solutions to TransUnions customers. Working closely with some of our most valued clients the Consultant leads the relationship from a solution standpoint ensuring that what we deliver is not only of high quality but also genuinely impactful. Beyond delivery the Consultant also drives internal projects and initiatives aimed at improving how we operate constantly on the lookout for ways to enhance efficiency and elevate the customers experience.

What Youll Bring : Key Responsibilities

Own the end-to-end delivery of batch data solutions from customer engagement and requirements gathering to solution configuration validation and fulfillment.

Build trusted relationships with high-value customers acting as a strategic advisor and ensuring solutions deliver measurable business value.

Collaborate with sales product and technology teams to define configure and deliver solutions that meet both operational and strategic needs.

Manage a portfolio of diverse solution delivery projects balancing priorities timelines and stakeholder expectations.

Guide customers through platform transitions and evolving capabilities ensuring smooth adoption and alignment with business goals.

Act as a subject matter expert translating complex requirements advising on compliance risks and supporting internal and external stakeholders.

Drive continuous improvement by identifying process gaps leading internal initiatives and contributing to operational efficiency and innovation.

Handle escalations with professionalism resolving issues effectively while maintaining customer confidence and protecting TransUnions reputation.

Operate within governance and compliance frameworks ensuring all solution activities meet regulatory and internal standards.

Qualifications & Experience

Bachelors degree or equivalent experience ideally in Financial Services Data Analytics Business Analysis or a related field.

5 years experience in solution delivery data or business analysis product management or software development preferably in a regulated or compliance-heavy industry.

Proven ability to design deliver and validate data-driven solutions that meet complex business needs.

Experience interpreting large datasets and translating insights into actionable recommendations.

Experience in translating business requirements into executable configurations and collaborating effectively with technical teams.

Experience communicating technical concepts to both expert and non-technical audiences adapting style to suit the context.

Experience managing multiple priorities and projects independently in a fast-paced evolving environment.

Experience delivering solutions within regulatory frameworks such as consumer credit data privacy and data governance understanding their impact on solution design.

Demonstrated experience as proactive problem-solver with a strong sense of ownership able to identify process gaps and drive improvements.

Professional Competencies

Strong interpersonal and relationship management skills with the ability to build trust and engage effectively with high-value customers.

Excellent communication skills able to tailor messaging for both technical and non-technical audiences and present solution outcomes with clarity.

Skilled in managing conflict and navigating complex conversations while maintaining professionalism and protecting the TransUnion brand.

Confident leading customer engagements and cross-functional collaboration fostering shared ownership and alignment.

Highly adaptable to shift between strategic thinking and hands‑on problem solving in a dynamic fast‑paced environment.

Strong sense of accountability attention to detail and organizational discipline able to manage multiple priorities with composure.

Customer‑centric and proactive with a continuous improvement mindset and a natural curiosity to deepen expertise and drive value.

Impact Youll Make : What We Bring

A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

Flexible time off, workplace flexibility and an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

Our culture encourages our people to hone current skills and build new capabilities while discovering their genius.

We prize flexibility, continuous improvement and openness and offer a unique opportunity to combine technology with client relations and support.

EEO Statement

For positions based in South Africa preference will be given to suitably qualified candidates from designated groups in line with the companys Employment Equity plan and targets.

Additional Requirements

Should you have not heard from us within 3 weeks from applying please regard your application as unsuccessful.

General requirement: you must reside in a fibre‑ready home with space for confidential, day‑to‑day work. You can be based anywhere in South Africa that has fibre but will not be able to work in a location outside of South Africa.

Minimum a 100 Meg fibre line is required; if you are successful you will need to upgrade your line or install fibre to work effectively.

This is a remote position which may require occasional in‑person attendance at work‑related events at the discretion of management.

Other Information

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Required Experience: Contract

Key Skills: Business Development, Employee Orientation, Public Health, Account Management, VersionOne, Conflict Management, Project Management, Relationship Management, Team Management, Customer relationship management, Human Resources, Public Speaking