Customer Development Manager

Colgate-Palmolive; Midrand; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading global consumer products firm is seeking a Customer Development Manager in Midrand, Gauteng. The role involves achieving sales targets, managing customer relationships, and ensuring compliance with store objectives. Ideal candidates will have a Commercial Bachelor's degree and at least 4 years of experience in sales within an FMCG environment. The company offers a dynamic work culture and opportunities for growth.

Qualifications

• Minimum of 4 years in Marketing/Customer Marketing/Sales.
• Proven performance in an FMCG environment.
• Strong relationships with customers.

Responsibilities

• Ensure achievement of sales targets through execution.
• Build and manage relationships with key players.
• Monitor competitive activity at store level.

Skills

Sales execution

Relationship management

Negotiation

Market analysis

Education

Commercial Bachelor's degree

Bachelor with Honours

Job description

No Relocation Assistance Offered

Job Number #170426 - Midrand, Gauteng, South Africa

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Scope of Responsibility:

The Customer Development Manager is responsible for achievement of Sales targets through excellence in execution at the point of sale. They must develop and support the partnership between CP and the customer(s)/Distributors at the store and regional level by nurturing contacts and negotiating with Store Operations/in-store personnel. They provide feedback on the in-store environment which allows rapid revision of competitive tactics.

The Customer Development Manager plays an integral role in ensuring profitable growth by:

Business Development and Monitoring

• Building and managing relationships with key players in the customer(s) or channel at the regional and/or store level.
• Conducting negotiations as necessary (listings, planograms, displays, promotion execution etc) at regional office and/or store level. They need to conduct regional/national business meetings and take control of pricing and the P&L.
• Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer(s)
• Co-ordinating special events (store-level sell-in and communication, materials management in-store etc.) in co-operation with the Shopper Development Manager.
• Working with customer service to track orders, troubleshoot and achieve customer service KPI’s.
• Working with Logistics to plan, analyse and forecast customers needs and to ensure on-time and complete delivery.
• Monitoring sales and distribution performance, particularly for new products and taking timely action to drive continuous improvement.
• Monitoring competitive activity at store level, recording and consolidating key activities, monitoring speed and breadth of distribution and identifying competitive best practices and discussing with the BDM so that they can proactively respond with strategic/tactical refinements.
• Establishment of account co-op activity and annual promotional grids
• Regular promotional analysis to determine whether these activities are delivering positive ROI's.

In - Store Personnel Management

• Regularly visiting stores in order to identify areas of improvement
• Monitoring performance vs objectives, providing continuous coaching and feedback and conducting appraisals based on data.
• Reviewing Field Sales and Merchandiser itineraries’ (location, frequency, duration vs plan) and roles to ensure optimal deployment of limited resource.
• Giving direction to in-store staff (merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives. Identifying training needs and developing training plans with the Team Leader.
• Working with the SDM to develop tools, merchandising materials and in-store programmes for effective shelf management to induce shoppers to purchase Colgate products at shelf.
• Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target.

In – Store Compliance

• Clearly communicating in-store objectives and monitoring execution of 5P targets, product availability, assortment by store format, shelf pricing (regular and promoted) promotion implementation vs plan , share of shelf and planograms , POP placement vs plan.
• Resolving operational issues at head/regional offices or in-store

Required Qualification:

• A minimum of a Commercial Bachelor's or similar degree is required, Bachelors with Honours is advantageous
• A proven track record of performance with at least 4 years of increasing Marketing/Customer Marketing/Sales responsibility and strong relationships his/her with customer(s)
• Previous experience working in an FMCG Environment with Customer Experience

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.