Customer Compliance Agent x 3

Hollywoodbets; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading gaming company based in Umhlanga Rocks is seeking a Customer Compliance Agent. This role involves ensuring compliance with internal policies while managing client interactions effectively. Ideal candidates will have 1-2 years of administration experience and strong communication skills. Join a vibrant team focused on growth and excellence in a fast-paced environment.

Qualifications

• 1-2 years of administration experience.
• Computer literate.

Responsibilities

• Ensure compliance with Internal Policies and Risk Management Procedures.
• Review Client KYC documents and complete due diligence checks.
• Maintain professional interaction with clients.

Skills

Excellent communication skills

Attention to detail

Strong business acumen

Education

Qualification majoring in compliance, AML, Auditing (preferred)

Job description

Customer Compliance Agent

Being a part of the Hollywoodbets Purple Team is an opportunity to become part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented team is on a mission to increase our global footprint, ready to take on any challenge.

We have an amazing opportunity for a Customer Compliance Agent. Do you have what it takes to be our newest Purple Star?

The Customer Compliance Agent will ensure compliance with regards to the Internal Policies and Risk Management Compliance Procedures.

With Hollywoodbets You Will

• Innovate and create as part of a like‑minded, authentic team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant, fast‑paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 1-2 years of administration experience.
• Computer literate.

A Bonus To Have

• Completed or studying towards a qualification majoring in compliance, AML, Auditing.

What You’ll Do For The Brand

• Excellent communication skills (verbal and written).
• Maintain professional interaction with clients.
• Maintain high quality standards when handling client interactions.

Compliance / AML Responsibilities

• Review Client KYC documents and complete due diligence checks.
• Monitor screening of Politically Exposed Persons and Sanction Monitoring, escalating possible matches promptly.
• Monitor unusual online client fluctuations based on pre‑set parameters and conclude if there are material indicators of the presence of money laundering.
• Draft Suspicious Activity Reports for submission to the Nominated Officer.
• Sample‑check marketing adverts and affiliate sites to ensure they meet the marketing standards and codes set out by the CAP and ASA.
• Attend to Deposit limit change requests.
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews.
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided communication channels.
• Ensure all suspicious transactions are escalated to the senior and relevant reports submitted.
• Prepare Data Protection Requests promptly and accurately.
• Manage data erasure requests.
• Adhere to the policy and procedures for complaints and dispute handling.

Other Responsibilities

• Maintain accurate records of all interactions.
• Escalate all uncleared queries to seniors timeously.
• Remain completely independent and adhere to confidentiality.
• Report to Senior Compliance Team Leader.
• Ad‑hoc tasks and requests.

What You’ll Bring To The Team

• Demonstrate strong sense of accountability.
• Ability to formulate objectives, interpret organizational strategy and translate into action plans.
• High attention to detail.
• Strong business acumen.
• Good interpersonal, communication and presentation skills.
• Ability to coach, train and develop soft skills.

So, are you ready to level up, learn, and perform at your best? Apply now! Please note that only applicants who meet the stipulated minimum requirements will be considered.