Customer Compliance Agent

Hollywoodbets; KwaZulu-Natal; On-site; ZAR 200,880 - 334,800; Full time

Job summary

Hollywoodbets is seeking a Customer Compliance Agent based in Umhlanga to ensure adherence to Internal Policies and Risk Management procedures. You will support client due diligence and KYC processes while upholding strict confidentiality.

You will monitor PEP and sanctions screening, draft SARs, and maintain thorough records of all interactions. A Diploma/Degree in Compliance, AML or Auditing is a bonus, with 1–2 years administrative experience preferred.

Qualifications

• 1-2 years administrative experience.
• Computer literacy.
• Relevant Diploma/Degree in Compliance, AML or Auditing.

Responsibilities

• Provide excellent verbal and written communication with clients.
• Maintain professional interaction with clients.
• Handle client interactions with high quality standards.
• Review client KYC documents and perform due diligence checks.
• Monitor screening of Politically Exposed Persons and sanctions.
• Monitor unusual online client activity for potential money laundering indicators.
• Draft Suspicious Activity Reports for the Nominated Officer.
• Ensure marketing compliance with CAP and ASA standards.
• Attend to deposit limit change requests.
• Maintain accurate records of all interactions.
• Escalate uncleared queries to seniors; report to Senior Compliance Team Leader.

Skills

Communication

Presentation

Attention to detail

Facilitation

Energy

Accountability

Customer orientation

Coaching

Administration training

Training

Education

Diploma/Degree in Compliance, AML or Auditing

Job description

Responsibilities

We have an amazing opportunity for a Customer Compliance Agent to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star? The successful candidate will be responsible for ensuring compliance with regards to the Internal Policies, Risk Management Compliance Procedures.

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• Computer literacy
• 1-2 years administrative experience

A Bonus To Have

• Relevant Diploma/Degree, majoring in Compliance, AML or Auditing.

What You’ll Do For The Brand

Customer Service

• Excellent communication skills (verbal and written)
• Maintain professional interaction with clients
• Maintain high quality standard when handling client interactions.

Compliance/AML

Review Client KYC documents and complete due diligence checks

• Monitor Screening of Politically Exposed persons and Sanction Monitoring and escape possible matches
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
• Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
• Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
• Attend to Deposit limit change requests
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
• Prepare Data Protection Request promptly and accurately.
• Manage data erasure requests.
• Adhere to the policy and procedures for complaints and dispute handling.

Maintain accurate records of all Interactions.

• Escalating all uncleared queries to seniors timeously.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to Senior Compliance Team Leader.
• Ad hoc tasks and requests.

What You’ll Bring To The Team

• Communication - Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
• Presentation - Demonstrates sound presentations skills to capture attention and maintain interest through an interactive approach.
• Attention to detail - Demonstrates ability to pay attention to detail.
• Facilitation - Demonstrates the ability to facilitate workshops in a professional manner.
• Energy - Demonstrate high energy enthusiasm and motivation in execution of work.
• Accountability - Follows through and delivers results in spite of obstacles, admits to errors and takes corrective action to avoid repetition. Approaches on work with dedication and high sense of responsibility.
• Customer orientation - Demonstrates an exceptional level of customer service and quality standard.
• Coaching - Coaching is the knowledge and skill used to direct, instruct and/or train an employee with an aim to fulfill a goal in order to develop specific skills in an enthusiastic and motivated way.
• Administration training - Execute a variety of functions with the neighbor business administrative environment. Plan and organize administrative functions proactively. Collect information and ensure accuracy of information.
• Training - Proficient in training methodologies, curriculum development and soft skills.