Customer Compliance Agent

Hollywoodbets; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading sports and entertainment betting operator in Durban is seeking a Compliance Officer to ensure proper client onboarding, monitor transactions for suspicious activity, and uphold high compliance standards. The ideal candidate should have excellent communication skills and relevant education in Compliance or related fields. This position offers growth opportunities within a fast-paced and exciting environment.

Qualifications

• Must demonstrate effective verbal and written communication.
• Should maintain high-quality standards during client interactions.
• Ability to facilitate training and workshops is required.

Responsibilities

• Review and monitor Client KYC documents diligently.
• Communicate safer gambling options to clients effectively.
• Draft and submit Suspicious Activity Reports as needed.

Skills

Excellent communication skills

Attention to detail

Customer orientation

Coaching

Presentation skills

Education

Completed Matric with English

Computer literate

1-2 years of administrative experience

Completed or studying towards diploma/degree in Compliance, AML, Auditing

Job description

Job Description

• Communication - Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
• Presentation - Demonstrates sound presentations skills to capture attention and maintain interest through an interactive approach.
• Attention to detail - Demonstrates ability to pay attention to detail.
• Facilitation - Demonstrates the ability to facilitate workshops in a professional manner.
• Energy - Demonstrate high energy enthusiasm and motivation in execution of work.
• Accountability - Follows through and delivers results in spite of obstacles, admits to errors and takes corrective action to avoid repetition. Approaches work with dedication and high sense of responsibility.
• Customer orientation - Demonstrates an exceptional level of customer service and quality standard.
• Coaching - Coaching is the knowledge and skill used to direct, instruct and/or train an employee with an aim to fulfill a goal in order to develop specific skills in an enthusiastic and motivated way.
• Administration training - Execute a variety of functions with the neighboring business administrative environment. Plan and organize administrative functions proactively. Collect information and ensure accuracy of information.
• Training - Proficient in training methodologies, curriculum development and soft skills.

Responsibilities

Customer Service

• Excellent communication skills (verbal and written)
• Maintain professional interaction with clients
• Maintain high quality standard when handling client interactions.

Compliance

• Review Client KYC documents and complete due diligence checks
• Monitor screening of Politically Exposed persons and sanction monitoring and escape possible matches
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
• Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
• Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
• Attend to Deposit limit change requests
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
• Prepare Data Protection Request promptly and accurately.
• Manage data erasure requests
• Adhere to the policy and procedures for complaints and dispute handling.

Other Responsibilities

• Maintain accurate records of all Interactions.
• Escalating all uncleared queries to seniors timeously.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to Senior Compliance Team Leader.
• Ad hoc tasks and requests.

Qualifications

• Completed Matric with English
• Computer literate
• 1-2 Administrative experience
• Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing (Advantageous)

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!