Customer Communications Lead - Multi-Channel Cx

Anonymous; Durban; Remote; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote-first

Professional development

Comprehensive benefits

Job summary

Anonymous is seeking an experienced Communications Manager to lead our messaging from a remote location, supporting our mission and impact in the Randburg area and beyond. You will shape strategies, oversee content, and manage media relations to amplify our voice with the public, donors, media, and beneficiaries.

This remote-first role requires exceptional writing and storytelling, the ability to craft clear narratives, and a proven track record in developing and executing strategic

Qualifications

• Minimum of 5 years of experience in communications, public relations, or a related field, with a proven track record of developing and executing successful communication strategies.
• Exceptional writing, editing, and storytelling skills, with the ability to craft clear, concise, and persuasive messages for diverse audiences.
• Strong understanding of media relations, social media management, and digital communication platforms.
• Experience with crisis communication and reputation management.
• Excellent leadership, project management, and interpersonal skills, with the ability to work effectively in a remote team setting.
• A Bachelor's degree in Communications, Journalism, Public Relations, or a related field.

Responsibilities

• Develop and implement comprehensive communication strategies aligned with organizational goals and objectives.
• Oversee the creation and dissemination of compelling content across various channels, including press releases, social media, website, and internal communications.
• Manage media relations, cultivating positive relationships with journalists and securing positive coverage.
• Ensure brand consistency and messaging across all communication materials and platforms.
• Lead and mentor the communications team (if applicable) or work collaboratively with internal stakeholders to achieve communication objectives.
• Monitor media coverage and public sentiment, providing insights and recommendations for strategy adjustments relevant to the Randburg community and wider audience.

Skills

Communications management

Media relations

Digital communications

Crisis communication

Leadership

Remote work

Education

Bachelor's degree in Communications

Job description

Our client is looking for an experienced and strategic Communications Manager to lead their communications efforts from a remote location, supporting the organization's mission and its impact in areas such as Randburg. This role is vital for shaping and disseminating the organization's message to key stakeholders, including the public, donors, media, and beneficiaries. You will be responsible for developing and executing comprehensive communication strategies that enhance brand reputation, promote programs, and advocate for the cause. This fully remote position requires a skilled communicator with a passion for social impact and the ability to craft compelling narratives.

About the Role

Our client is looking for an experienced and strategic Communications Manager to lead their communications efforts from a remote location, supporting the organization's mission and its impact in areas such as Randburg. This role is vital for shaping and disseminating the organization's message to key stakeholders, including the public, donors, media, and beneficiaries. You will be responsible for developing and executing comprehensive communication strategies that enhance brand reputation, promote programs, and advocate for the cause. This fully remote position requires a skilled communicator with a passion for social impact and the ability to craft compelling narratives.

Key Responsibilities

• Develop and implement a holistic communications strategy aligned with the organization's mission and goals.
• Manage all internal and external communications, including press releases, media relations, and social media content.
• Create compelling content for various platforms, such as website copy, blog posts, annual reports, and newsletters.
• Oversee brand messaging and ensure consistency across all communication channels.
• Crisis communication planning and execution.
• Build and maintain relationships with media contacts and key influencers.

Requirements

• Bachelor's degree in Communications, Journalism, Public Relations, or a related field.
• 5+ years of experience in a communications management role, preferably in the non-profit sector.
• Proven ability to develop and execute successful communication strategies.
• Exceptional writing, editing, and storytelling skills.
• Experience with media relations, social media management, and digital communications.
• Demonstrated ability to work autonomously and manage multiple projects effectively in a remote setting.

Benefits

• Highly competitive salary and performance-based bonuses.
• Fully remote work flexibility, offering an exceptional work-life balance.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and professional development budget.
• The opportunity to shape the narrative of a leading charitable organization and influence positive change.

Our client is seeking an experienced and strategic Communications Manager to lead their communication efforts. This is a remote-first position, enabling you to shape and disseminate impactful messages from wherever you are, with a focus on engaging stakeholders within the Randburg area and beyond. You will be responsible for developing and executing communication strategies, overseeing content creation, managing media relations, and ensuring consistent brand messaging across all platforms. This crucial role requires a seasoned professional with exceptional leadership and communication skills, dedicated to amplifying our client's mission and impact through effective storytelling in a virtual environment.

About the Role

Our client is seeking an experienced and strategic Communications Manager to lead their communication efforts. This is a remote-first position, enabling you to shape and disseminate impactful messages from wherever you are, with a focus on engaging stakeholders within the Randburg area and beyond. You will be responsible for developing and executing communication strategies, overseeing content creation, managing media relations, and ensuring consistent brand messaging across all platforms. This crucial role requires a seasoned professional with exceptional leadership and communication skills, dedicated to amplifying our client's mission and impact through effective storytelling in a virtual environment.

Key Responsibilities

• Develop and implement comprehensive communication strategies aligned with organizational goals and objectives.
• Oversee the creation and dissemination of compelling content across various channels, including press releases, social media, website, and internal communications.
• Manage media relations, cultivating positive relationships with journalists and securing positive coverage.
• Ensure brand consistency and messaging across all communication materials and platforms.
• Lead and mentor the communications team (if applicable) or work collaboratively with internal stakeholders to achieve communication objectives.
• Monitor media coverage and public sentiment, providing insights and recommendations for strategy adjustments relevant to the Randburg community and wider audience.

Requirements

• Minimum of 5 years of experience in communications, public relations, or a related field, with a proven track record of developing and executing successful communication strategies.
• Exceptional writing, editing, and storytelling skills, with the ability to craft clear, concise, and persuasive messages for diverse audiences.
• Strong understanding of media relations, social media management, and digital communication platforms.
• Experience with crisis communication and reputation management.
• Excellent leadership, project management, and interpersonal skills, with the ability to work effectively in a remote team setting.
• A Bachelor's degree in Communications, Journalism, Public Relations, or a related field.

Benefits

• Competitive salary and comprehensive benefits package.
• Significant flexibility with a remote-first work model.
• Opportunities for professional development and leadership growth.
• A key role in shaping the public perception and impact of a valued organization in the Randburg area.
• Collaborative and forward-thinking virtual team environment.
• Access to resources and tools for effective remote communication management.