Customer Care Specialist – Financial Services & Tech Support

Tp; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking a dedicated Customer Care Agent to deliver exceptional service and support. Candidates should possess relevant experience in financial services and demonstrate excellent communication and problem-solving skills. This role involves addressing customer inquiries, enhancing loyalty, and effectively resolving issues in the consumer electronics sector.

Qualifications

• Minimum of 12-18 months call centre/financial services experience required.
• Experience in a FCA regulated environment is advantageous.
• Experience in banking/insurance financial industries is required.

Responsibilities

• Provide exceptional customer care to the existing customer base.
• Respond and resolve inbound customers' queries related to consumer electronics/appliances.
• Diagnose and resolve first line issues to maximize operational effectiveness.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

Job description

A leading customer service provider in Cape Town is seeking a dedicated Customer Care Agent to deliver exceptional service and support. Candidates should possess relevant experience in financial services and demonstrate excellent communication and problem-solving skills. This role involves addressing customer inquiries, enhancing loyalty, and effectively resolving issues in the consumer electronics sector.