Customer Care Specialist — Call Centre & CRM Pro

Firstrand Group; Gauteng; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A leading financial services group in Gauteng is seeking a Call Centre Agent to deliver exceptional customer service. Responsibilities include managing customer queries effectively, maintaining knowledge of products, and ensuring communication professionalism. Ideal candidates should possess NQF level 5 qualifications and experience in customer service and CRM systems. Join a vibrant team that values curiosity and innovation.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 1 to 2 years of related experience.
• Exposure to Hogan and/or Call Centre CRM Systems.
• Ability to analyze complex data sets.

Responsibilities

• Deliver high-quality customer service through various channels.
• Resolve customer queries efficiently within agreed timelines.
• Ensure efficient administration service through careful planning.

Skills

Telephonic communication

Customer service

Data analysis

Adaptability

Education

NQF level 5 qualifications

Tools

Hogan systems

Call Centre CRM Systems

Job description

A leading financial services group in Gauteng is seeking a Call Centre Agent to deliver exceptional customer service. Responsibilities include managing customer queries effectively, maintaining knowledge of products, and ensuring communication professionalism. Ideal candidates should possess NQF level 5 qualifications and experience in customer service and CRM systems. Join a vibrant team that values curiosity and innovation.