Customer Care Specialist

Dsm-Firmenich; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A global company in the science and creativity sector is seeking a Customer Care Specialist to enhance service efficiency. The role involves proactive support for internal customers, ensuring accuracy in tasks, and a commitment to exceptional service. Candidates should have a Grade 12 qualification and 2–3 years of administrative experience. Join a dynamic and inclusive culture focused on shared purpose and sustainability.

Benefits

Flexible work environment

Supportive company culture

Opportunities for growth

Qualifications

• 2–3 years of administrative experience in a fast-paced environment.
• Proven experience in the export field.
• Excellent communication and problem-solving skills.

Responsibilities

• Ensure efficiency of department and enhance service levels.
• Maintain high levels of accuracy in daily tasks.
• Provide proactive support to internal customers.

Skills

Administrative experience

Fluency in English

Communication skills

Problem-solving skills

Team player

Ability to work under pressure

Education

Grade 12 qualification

Job description

Job title – Customer Care SpecialistLocation – Isando, South AfricaJob model – Hybrid (3 days a week on site)

As a Customer Care Specialist, you will play a key role in ensuring the efficiency of the department while continuously enhancing service levels for both internal and external customers.

Your key responsibilities

• Perform effectively under pressure while maintaining a positive attitude
• Consistently go the extra mile to deliver excellent customer service
• Ensure high levels of accuracy with minimal errors in daily tasks
• Collaborate closely with colleagues and contribute as a team player
• Follow and uphold company policies and best practices
• Provide proactive support to internal customers across various departments

We bring

• A space to grow by encouraging and supporting curiosity and an open mindset
• A culture that prioritizes safety and well-being, both physically and mentally
• A firm belief that working together with our customers is the key to achieving great things
• A flexible work environment that empowers people to take accountability for their work and own the outcome
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose

You bring

• A completed Grade 12 qualification
• 2–3 years of administrative experience, preferably in a fast-paced environment
• Proven experience in the export field
• Fluency in English, both written and verbal
• A strong team player with the ability to work effectively under pressure
• Excellent communication and problem-solving skills

About dsm-firmenichAt dsm-firmenich, we don't just meet expectations – we go beyond them.Join our global team powered by science, creativity, and a shared purpose : to bring progress to life.From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day.

Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.And while you're making a difference, we'll make sure you're growing too.

With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders.

Your voice matters here.

And your ideas?

They're essential to our future.Because real progress only happens when we go beyond, together.

Our application processInterested in this position?

Please apply online by uploading your resume in English via our career portal.

Due to privacy regulations, we can only actively interact with applications via our career portal.

Please note that the application deadline is September 12th,

• .DEI and equal opportunity statementAt dsm-firmenich, we believe being a force for good starts with the way we treat each other.

When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building.

A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible.

From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.Agency statementWe're managing this search directly at dsm-firmenich.

If you're applying as an individual, we'd love to hear from you.

We're not accepting agency submissions or proposals involving fees or commissions for this role.