Customer Care Specialist

Clearsource Bpo; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in South Africa is seeking a Customer Care Specialist to provide technical product support for premium products. Ideal candidates will have strong problem-solving skills, experience in customer support, and a focus on delivering exceptional customer experience. This role includes responsibilities like assisting with troubleshooting and ensuring customer satisfaction. The company provides competitive salary and benefits including medical aid and retirement fund.

Benefits

Medical Aid

Retirement Fund

Risk Policy (Funeral, Life & Disability Cover)

Qualifications

• 1+ year of experience in a call center or customer support role.
• Experience with troubleshooting or problem-solving, preferably with technology or smart devices.

Responsibilities

• Assist customers with inquiries about product features and troubleshooting issues.
• Diagnose and resolve issues with a combination of customer input and app-provided data.
• Ensure each interaction is handled with patience and care, making the customer feel valued.

Skills

Problem-solving

Customer experience focus

Strong English communication skills

Education

High school diploma (or equivalent)

Job description

Problem-Solvers Needed Are you a person wholoves solving problems, figuring out how things work, and helping others with quick effective solutions?

You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly.

If that sounds like you,don't wait - apply nowand be thesuperheroour client's customers needClearSource is seeking anexceptional customer service professionalto join our team as aCustomer Care Specialist.

In this role, you will providetechnical product supportfor our client's premium line of grills and smart meat thermometers.

You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product.

We need individuals with a strong focus oncustomer experiencewho can think on their feet, solve problems, and deliver friendly, effective solutions.

Responsibilities

• Assist customers with inquiries about product features and troubleshooting issues
• Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base
• Ensure each interaction is handled with patience and care, making the customer feel valued
• Work closely with your Team Lead to meet Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels
• Continuously improve your skills through coaching and feedback to deliver an excellent customer experience

Qualifications

• High school diploma (or equivalent)
• 1+ year of experience in a call center or customer support role
• Experience with troubleshooting or problem-solving, preferably with technology or smart devices
• Strong English communication skills
• A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions

Why ClearSource?

Why ClearSource?

ClearSource is a global BPO with a core purpose of "Making Lives Better" - the lives of our employees, our clients, and their customers.

We are passionate about our Core Values which go the heart of what we do every dayCustomer First – We share an intense passion for creating an exceptional customer experiencePersonal Accountability – Commit to do the right thing and do itHumble Courage – Be brave enough to seek, deliver, and accept feedbackHungry – Do your best every day to make great things happenHappy & Healthy – Choose well, live wellDo these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, apply now to join our teamWhat We OfferClearSource offers acompetitive salaryas well asopportunities for career growth and professional development.

What We Offer

• Medical Aid
• Retirement Fund
• Risk Policy (Funeral, Life & Disability Cover)
• Inclusive culture that values diversity and the contributions our employees make to ClearSource's success

Come join our team and see why ClearSource is an employer of choice.