Customer Care Representative

Ikwezi Mining (Pty) Ltd; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A logistics and customer service company is seeking a professional to monitor customer credit limits and handle queries. The ideal candidate has strong communication skills and experience in sales administration. Knowledge in SAP and the logistics industry is advantageous. This position offers opportunities for collaboration across departments in a dynamic environment.

Qualifications

• Minimum 3 years experience in sales administration or customer service.
• Experience in the cement, manufacturing, or logistics industry is advantageous.

Responsibilities

• Monitor daily customer credit limits and inform customers approaching their limits.
• Handle customer queries via the customer care line and WhatsApp.
• Act as the liaison between Customer, Logistics, Sales, and Finance regarding account issues.

Skills

Excellent communication skills

Customer-focused

Problem-solving abilities

Attention to detail

Collaborative work

Proficient in office software

Education

Grade 12 / Matric

Diploma in Business Administration or Logistics

Tools

SAP Sales and Distribution (SD) Module

Job description

Key Responsibilities

• Monitor daily customer credit limits and inform customers approaching their limits to ensure smooth order processing.
• Handle all customer queries via the customer care line and WhatsApp.
• Act as the liaison between Customer, Logistics, Sales, and Finance regarding account issues.
• Communicate estimated time of arrivals (ETAs) for customer loads.
• Manage general account queries.
• Conduct quarterly customer surveys to assess overall service satisfaction.
• Perform data capturing tasks as required.
• Assist with general logistics and administrative duties when needed.

Minimum Requirements

Skills and Competencies

• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving abilities.
• Attention to detail and accuracy in handling data.
• Ability to work collaboratively across multiple departments.
• Proficient in office software and data management systems.
• SAP experience

Qualifications and Experience

• Grade 12 / Matric (essential).
• Diploma in Business Administration, Logistics, or related field (advantageous).
• Minimum 23 years experience in sales administration or customer service environment.
• Experience with SAP Sales and Distribution (SD) Module (advantageous).
• Knowledge of the cement, manufacturing, or logistics industry (advantageous).