Customer Care Representative

Cemza; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading cement manufacturer in Midrand is seeking a Customer Care Representative to provide high-quality support across order processing and logistics. Candidates should have strong interpersonal skills, attention to detail, and 2-3 years of relevant experience. Knowledge of the cement or logistics industries is advantageous, and familiarity with SAP is a plus. This permanent role offers a competitive salary package based on experience.

Qualifications

• Minimum 2–3 years' experience in sales administration or customer service.
• Knowledge of the cement, logistics, or manufacturing industries is a plus.

Responsibilities

• Monitor customer credit limits and notify when nearing thresholds.
• Respond to customer queries via care line and WhatsApp.
• Liaise between Customers, Logistics, Sales, and Finance.
• Share accurate ETAs for deliveries.
• Assist with general order tracking and account queries.
• Perform accurate data capturing and logistics admin.
• Handle general account and order processing queries.

Skills

Strong interpersonal skills

Attention to detail

Service excellence

Organisational skills

Problem-solving skills

Excellent communication

Education

Grade 12 / Matric

Diploma in Business Administration or Logistics

Tools

SAP Sales and Distribution (SD) Module

Job description

Cemza is seeking a dedicated Customer Care Representative to join our team at Head Office in Midrand.

The ideal candidate will be the bridge between our customers and internal teams, offering high-quality support across order processing, account queries, and logistics coordination.

This role is suited to someone with strong interpersonal skills, attention to detail, and a passion for delivering service excellence.

Duties & Responsibilities

Monitor and manage daily customer credit limits, notifying customers when nearing their thresholds.

Respond to customer queries via the care line and WhatsApp.

Liaise between Customers, Logistics, Sales, and Finance regarding account issues.

Share accurate ETAs for deliveries and assist with general order tracking.

Handle general account and order processing queries.

Perform accurate data capturing and assist with logistics admin tasks.

Qualifications

Grade 12 / Matric (essential)

Diploma in Business Administration, Logistics, or related field (advantageous)

Minimum 2–3 years' experience in sales administration or customer service

Experience with SAP Sales and Distribution (SD) Module (advantageous)

Knowledge of the cement, logistics, or manufacturing industries is a plus

Bonus Points

Strong organisational and problem-solving skills

Ability to collaborate across departments

Excellent communication and client-facing confidence

Package & Compensation

Salary : R10, – R13, CTC p / m (based on experience)

Permanent role based at Cemza Head Office in Midrand

If you meet the minimum criteria and believe you have the necessary experience and character to be our successful candidate please apply.

Due to the many applications we receive on a daily basis, if you do not hear from us within 2 weeks, kindly consider your application as unsuccessful.