Customer Care Consultant

Boardroom Appointments; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A customer service firm in Durban is seeking an experienced individual to ensure smooth sales operations and provide excellent service to clients. Responsibilities include contacting customers, managing orders through SAP, and resolving queries swiftly. Candidates should have a minimum of 2-3 years in Call Centre and Customer Service roles and be proficient in Microsoft Office and SAP. The role emphasizes teamwork and communication to maintain high customer satisfaction levels.

Qualifications

• Minimum 2-3 years of Call Centre and Customer Service experience.
• Must be IT literate and proficient in Microsoft Office (Excel) and SAP.

Responsibilities

• Contact customers daily as per calling schedule.
• Receive calls & orders from customers.
• Check stock availability and advise customer.
• Generate orders on SAP as per procedure.
• Resolve customer queries within 2 hours.

Skills

Customer Service

Communication

Teamwork

Tools

SAP

Microsoft Office (Excel)

Job description

To ensure smooth sales operation and satisfactory customer service to all our customers (internal and external).

Responsibilities

• Contacting customers daily as per calling schedule.
• Receive calls & orders from customers.
• Liaison with the Business Representative.
• Receive and action work instruction/s from Business Representative.
• Check account status, credit viability and limits.
• Check stock availability and advise customer.
• Generate orders on SAP as per generate order procedure.
• Release order (invoice generation) for shipment and FLO.
• Advise Warehouse & Distribution Manager, supervisor and Value logistics supervisor on orders not released.
• Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
• Advise customer of planned delivery time.
• Actioned by customer liaison officer directly/or only from the business representative.
• Generate order on SAP as per claims procedure.
• Generate order on SAP as per rotation procedure.
• Generate instruction on SAP as per Check & charge procedure.
• Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
• Oversee daily general admin duties to support all customer services function.
• Address queries passed on by Value Logistics within 8 hours of receipt of the query.
• Address any special /miscellaneous request from customers.
• Provide quotes on an Ad Hoc basis to customers.
• Build and maintain acceptable customer service standards with the Warehouse and Distribution department (Warehouse Supervisor, Value Logistics) and business representatives at all times.
• Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
• Team Work Must be able to support the entire team on any overflow work when required

Qualifications and experience

• A minimum of 2-3 years Call Centre and Customer Service experience.
• Must be IT literate, and proficient specifically in Microsoft Office (Excel) and SAP.