Customer Care Associate

Novelty Anchors; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail establishment in Mpumalanga seeks a Customer Care Associate to deliver exceptional shopping experiences. The role includes greeting customers, providing expert advice, and driving sales by understanding customer needs. Ideal candidates will have strong communication skills and previous experience in retail or customer service. Staff accommodation and training are offered as perks.

Benefits

Complimentary onboard training

Business travel opportunities

Staff accommodation

Qualifications

• Enthusiastic and customer-focused individual.
• Previous experience in retail or customer service preferred.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and assist customers, providing expert advice.
• Drive sales by identifying customer needs and upselling products.
• Maintain a thorough understanding of product range.

Skills

Strong communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Customer service

Education

Passed Matric or equivalent (NQF Level 4)

Job description

Join the dynamic team as a customer care associate.

We are seeking enthusiastic and customer-focused individuals who are passionate about delivering exceptional retail experiences.

Responsibilities

• Greet and assist customers, providing expert advice on products and services to meet their needs.
• Drive sales by identifying customer needs, offering recommendations, and upselling products where appropriate.
• Maintain a thorough understanding of our product range, including features, benefits, and availability.
• Work closely with other team members to achieve store goals and provide a seamless customer experience.
• Address and resolve customer inquiries and complaints in a professional and efficient manner.

Requirements

• Passed Matric or equivalent (NQF Level 4).
• Previous experience in retail or customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Positive attitude and a willingness to learn.
• Flexibility to work various shifts, including weekend and holidays.

What We Offer

• Complimentary onboard training.
• Business travel opportunities.
• Staff accommodation.

If you are ready to take your customer service skills to next level in an exciting retail setting, we want to hear from you. Join us in providing an unforgettable shopping experience for our customers.

Please submit your applications today.