Customer Care Agent – UK B2B

Unlimited Group; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service company in Umhlanga is seeking a Customer Care Representative. In this role, you will handle inbound and outbound inquiries, address product questions, and assist with billing issues. The ideal candidate has proven UK customer care experience and excellent communication skills. This position offers professional growth and the opportunity to work with UK clients.

Benefits

Training opportunities

Career growth

Exciting campaigns with leading clients

Qualifications

• Proven customer care experience, preferably B2B.
• Understanding of digital marketing tools.
• Ability to multitask accurately under pressure.

Responsibilities

• Serve as the first point of contact for business customers.
• Handle product questions, billing queries, and complaints.
• Negotiate to retain customers and upsell digital solutions.

Skills

UK Customer Care experience

Excellent spoken and written English

Strong people skills

Problem-solving skills

Adaptability

Tools

CRM systems (C4C, Salesforce)

Job description

Location: Umhlanga, Durban | Full-Time

In This Role, You Will

• Be the first point of contact for business customers via inbound and outbound calls, email, and online chat.
• Handle a wide range of enquiries including product questions, billing queries, complaints, cancellations, and debt resolution.
• Build strong rapport with customers, demonstrating empathy, professionalism, and clear communication with a neutral UK accent.
• Retain customers through effective negotiation and by highlighting the value of our products and services.
• Identify opportunities for upselling digital solutions (e.g. call tracking, lead guarantees, and visibility tools).
• Use CRM systems (C4C, Salesforce, or similar) to manage cases, track tickets, and log performance.
• Collaborate with Sales, Marketing, and CX teams to enhance the overall customer journey.

What We’re Looking For

• Proven UK Customer Care experience (B2B preferred).
• Excellent spoken and written English with a clear, neutral accent.
• Strong people skills, resilience, and a passion for problem-solving.
• Understanding of, or background in, digital marketing or online tools.
• Ability to multitask and work with accuracy under pressure.
• Self-motivated and adaptable, with a customer-first mindset.

Why join us?

You’ll be part of a high-performing, purpose-driven team where your skills and voice matter. We offer training, career growth opportunities, and the chance to work on exciting campaigns with leading UK clients.