Customer Care Agent — Fast-Paced, High-Impact Support

Wns; Gauteng; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A global Business Process Management leader is seeking a customer service representative in South Africa. The role involves identifying customer needs, resolving inquiries, and ensuring high quality service. Candidates must have a Matric Certificate and at least 12 months of experience in a contact center. This position offers opportunities for professional development and a structured career path.

Qualifications

• Minimum 12 months experience in customer service role (Contact center).

Responsibilities

• Investigate and resolve high volume customer enquiries.
• Identify and understand customer needs.
• Provide accurate information on products and services.
• Escalate queries and complaints effectively.
• Maintain accurate and secure records.

Skills

Pro-active problem solving

Decision-making skills

Goal oriented

Teamwork

Adaptability

Education

Matric / Grade 12 Certificate or equivalent

Job description

A global Business Process Management leader is seeking a customer service representative in South Africa. The role involves identifying customer needs, resolving inquiries, and ensuring high quality service. Candidates must have a Matric Certificate and at least 12 months of experience in a contact center. This position offers opportunities for professional development and a structured career path.