Customer Care Agent

KFML Holdings; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service-oriented company in Gqeberha is seeking an individual to provide exceptional customer service by managing inbound and outbound calls, responding to email and live chat queries, and overseeing online feedback. Strong communication skills and a customer-centric mindset are required. The role emphasizes the ICARE values of Innovation, Collaboration, Accountability, Respect, and Empathy.

Qualifications

• Ability to handle inbound and outbound calls, emails, and live chats.
• Experience managing online feedback such as Google reviews.
• Must demonstrate ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy.

Skills

Strong communication skills

Computer literacy

Customer-centric mindset

Job description

Overview

To provide exceptional customer service by handling inbound and outbound calls, responding to email and live chat and WhatsApp queries, and managing online feedback such as Google reviews. The role requires strong communication skills, computer literacy, and a customer-centric mindset.

At our company, we live by our ICARE values : Innovation , Collaboration , Accountability , Respect , and Empathy . We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual’s contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.