Customer Care Agent

Neptune; Gqeberha; On-site; ZAR 15 000 - 25 000; Full time

Job summary

A leading customer service provider in Gqeberha is seeking individuals to provide exceptional customer service by handling inbound and outbound calls, responding to queries via email and live chat, and managing online feedback. Strong communication skills and computer literacy are essential for this role. Embrace our ICARE values to create a supportive and innovative environment.

Qualifications

• Must handle inbound and outbound calls.
• Respond to email and live chat queries.
• Manage online feedback such as Google reviews.

Skills

Strong communication skills

Computer literacy

Customer-centric mindset

Job description

Overview

To provide exceptional customer service by handling inbound and outbound calls, responding to email and live chat and WhatsApp queries, and managing online feedback such as Google reviews. The role requires strong communication skills, computer literacy, and a customer-centric mindset.

At our company, we live by our ICARE values : Innovation , Collaboration , Accountability , Respect , and Empathy . We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual’s contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.