Customer Based Coordinator

Nestlé; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading food and beverages company is looking for a Customer Based Coordinator in Bryanston. The role involves ensuring optimal supply chain performance, managing fill rates, and promoting collaboration between teams. The ideal candidate will have a relevant diploma or degree and two years of operational experience, with strong customer knowledge and SAP skills. This position is pivotal for maintaining service levels and communication across teams.

Qualifications

• 2 years' relevant operational experience at market / business level.
• Good understanding of Shared Services.

Responsibilities

• Ensure optimal customer supply chain performance.
• Drive cross-functional collaboration for fill rate and stock health.
• Optimize order fulfillment processes.
• Maintain high service levels and inventory accuracy.

Skills

Strong Customer Knowledge

Relevant SAP order to cash process

Numerate and confidentiality awareness

Communication skills with customers

Education

Diploma / Degree in Supply Chain or related

Job description

Company: Nestlé | Location: Bryanston (Nestle Head Office) / Rivonia (Massmart Head Office) | Qualification: Diploma / Degree in Supply Chain or related | Experience: 2 years' relevant operational experience at market / business level | Closing date: 15 October

Position Summary

With a history spanning over years, Nestlé didn't become the world's leading food and beverages brand by chance.

About the Role

Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status.

We are now looking for a Customer Based Coordinator to be based in Bryanston. In this role you will be responsible for ensuring optimal customer supply chain performance by driving cross-functional collaboration, managing fill rate and stock health, coordinating vendor forecasting and promotional availability, and optimizing order fulfilment processes.

This role is responsible for maintaining high service levels and inventory accuracy across distribution centres and stores, while enabling efficient communication between Massmart and Nestlé to support business continuity and customer satisfaction.

A day in the life of a Customer Based Coordinator

• Collaboration between Business: Compiling and presenting KPI's in weekly vendor sessions.
• Communication on business projects that may impact trade (in alignment with CFSC Manager).
• Assisting Merchants with queries on range information, master data and fill rate queries.
• Fill rate management: Weekly communication on reasons and recovery where we have poor fill rates.
• Ensuring that the constraint reports are completed and a clear estimated recover time communicated.
• Risk notes sent where we have constraints on:

• 1) promotional articles
• 2) KVI's
• 3) Seasonal focus articles

Stock Health

• DC Stock Health: Monitoring DC SOH and highlighting risk to the replenishment teams where it exceeds min and max agreed stock levels; assist in coordinating with Nestle Commercial Team on the uplifting of aged stock where required.
• Store Stock Health: Monitoring store SOH and highlighting risk to the replenishment teams where it exceeds min and max agreed stock levels.

Reporting and Analysis

• Compiling weekly vendor pack on key KPI's, such as service levels, SOH, DSC, ageing stock and fill rates.
• Fill rate management: Weekly communication on reasons and recovery where there are instances of poor fill rates.
• Ensuring that the constraint reports are completed and a clear estimated recovery time communicated.Risk notes sent as above (collaboration between businesses) where there are constraints on:

• 1) promotional articles
• 2) KVI's and
• 3) Seasonal Focus articles

Driving estimated delivery time with their business; Ensuring all orders are correctly transmitted to vendor.

This may require an Open PO report to be sent.

Vendor Forecasting Coordination

Only into DC and Direct to store. Vendor forecasting coordination: Sending through monthly vendor forecasts from Massmart to Nestle; Assistance with seasonal planning forecasts and securing of stock.

Promotional Availability

Ensure forecasts that the planners' shares are shared from Massmart to Nestle; highlight where there will be risk on promotional stock timely; risk notes to be shared with the buying, planning and replenishment teams where there are issues; communicate low stock risks at stores with the replenishment teams using the order exception report shared daily.

Customer Orders Coordination

Co-ordinating customer orders: Coordinating the delivery of customer orders from vendor. This may require prioritization within their business or the arranging of direct to store delivery.

Supply Chain Optimization

Ensuring accurate master data by keeping Massmart up-to-date on any changes so that their system can be updated; highlight to us if there are concerns around Minimum order quantity or master data; assist in driving order efficiency through both chains; drive reduction in manual ordering by advising any F&R parameters that need to be adjusted (in collaboration with CFSC Manager).

Range Maintenance

Highlighting where there are articles that need to be discontinued; assist by requesting Commercial team to highlight and report on new articles' performance in the business.

What will make you successful?

• Diploma / Degree in Supply Chain or related
• 2 years' relevant operational experience at market / business level
• Strong Customer Knowledge
• Good understanding of Shared Services
• Skills of relevant SAP order to cash process
• Higher numerate, confidentiality and awareness of competition law
• Experience in dealing with and communicating to customers.