Customer and Sales Engagement Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing e-commerce company is looking for a Customer and Sales Engagement Specialist in Soweto, Gauteng, South Africa. The role focuses on engaging with customers, recovering sales, and enhancing their shopping experience. Tasks include communicating via phone, email, and chat, driving sales through upselling, and managing orders effectively. The perfect candidate will have at least one year of customer service experience, excellent sales skills, and an affinity for e-commerce. Enjoy a fully remote work opportunity with competitive commissions and benefits.

Benefits

Earn commissions

Paid time off

Health coverage or stipend

Performance bonuses

Work-from-home setup

Friendly team culture

Qualifications

• At least 1 year of online sales or customer support experience.
• Comfortable with upselling and cross-selling.
• Strong communication skills for lead conversion.

Responsibilities

• Engage with customers via various communication channels.
• Drive sales through upselling and product recommendations.
• Handle subscription recovery and customer inquiries.
• Ensure a positive order management experience.
• Deliver concierge-level brand representation.

Skills

Sales skills

Customer support experience

Persuasive communication

E-commerce familiarity

Relationship building

Tools

Shopify

CRM tools

Job description

Join TalentPop App as a Customer and Sales Engagement Specialist! At TalentPop App, we help fast-growing e-commerce brands create meaningful customer connections that go beyond support — driving engagement, retention, and sales. As a Customer and Sales Engagement Specialist, you will play a key role in converting leads, recovering lost sales, and building strong customer relationships that reflect the brand’s identity and values.

If you’re passionate about sales, thrive in e-commerce environments, and enjoy turning customer conversations into opportunities, this role is for you!

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter NCSA in that field.

What You’ll Do

• Engage Customers: Communicate with shoppers via phone, email, live chat, and SMS to assist with inquiries, orders, and product recommendations.
• Drive Sales: Identify and execute opportunities for upselling, cross-selling, and product bundling to increase conversion rates and average order value.
• Recover Sales: Handle subscription recovery, winbacks, and abandoned cart assistance to re-engage customers and boost retention.
• Order Management: Manage order-related concerns such as tracking, returns, and exchanges, ensuring a positive post-purchase experience that encourages repeat sales.
• Represent the Brand: Deliver a concierge-level experience, ensuring each interaction aligns with the brand’s tone, voice, and service standards.
• Maintain Insights: Record accurate customer data, monitor feedback trends, and collaborate with internal teams to enhance the sales process and customer journey.

What We’re Looking For

• At least 1 year of proven remote/online sales and customer support experience.
• Must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support).
• Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
• 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
• Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

Why Join TalentPop App?

• Earn commissions and enjoy annual performance-based raises.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend for your well-being.
• Performance and recognition bonuses for top achievers.
• 100% permanent work-from-home setup — skip the commute!
• A supportive, friendly team culture with real opportunities for growth.

Ready to connect with customers, drive e-commerce sales, and deliver an exceptional online shopping experience? Apply now to become a Customer and Sales Engagement Specialist at TalentPop App!