Customer Analyst: Food Service

Tiger Brands; Randburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading food company in South Africa is seeking a Sales Analyst to provide support to the Sales team through data analysis and insights. The ideal candidate will have 2-4 years of sales analysis experience and a post-matric qualification in Business Management. You will evaluate sales trends, create evaluation reports, and contribute to promotional strategies. This position requires strong analytical thinking and proficiency in sales software. Competitive candidates will exhibit excellent communication skills and attention to detail.

Qualifications

• 2-4 years of Sales Analysis experience.
• Demonstrates proficiency in the use of sales software and customer data tools.
• Possesses knowledge of the food service industry.

Responsibilities

• Collect data from sales reports for analysis.
• Support the Assistant Customer Marketing Manager with research.
• Create sales evaluation reports based on collected data.
• Assist in managing and controlling category gross margins.

Skills

Analytical thinking

Problem-solving

Communication

Attention to detail

Teamwork

Education

Post-matric qualification in Business Management/Business Administration

Tools

Sales software and customer data tools (Smart Shopper, Dunhumby, Nielsens, etc.)

Microsoft Word

Advanced Excel

Outlook

PowerPoint

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! You provide support to the Sales team through data analysis, collating feedback and providing insights that enable effective decision‑making. You are a functional expert on all external and internal databases, systems and tools. You are responsible for evaluating and predicting sales trends in order to help promotional strategies using sales prediction software, drawing up detailed sales reports, and making informed suggestions for how to improve company profitability.

What You Will Do

• Collect data from sales reports for analysis.
• Develop methods and strategies for assessing large amounts of data.
• Closely study past sales data to determine trends in productivity.
• Examine Business Unit budget.
• Support the Assistant Customer Marketing Manager: Insights & Innovation with conducting research into competitive companies and the surrounding market.
• Support the Assistant Customer Marketing Manager: Insights & Innovation to study shopping and purchase trends of consumer base and target demographic and quantifiable innovative commercial opportunities.
• Use sales prediction software to determine future trends.
• Create sales evaluation reports based on collected data.
• Present sales reports to Customer Managers, Customer Directors, and/or MDs.
• Suggest adjustments and revisions to promotional strategies to improve sales and profitability.
• Provide suggestions for budget rearrangement and re‑allocation of funds to save money.
• Attend and participate in sales strategy meetings.
• Lead informational sessions for staff to explain sales trends and new marketing strategies.
• Assist in implementing budget and marketing changes and evaluate results.
• Draw up reports of improvements or lack thereof in the wake of company restructuring.
• Assist in managing and controlling category gross margins, sales performance and overall category profitability.

What You Will Bring To The Table

Competencies

• Speaks confidently and articulately in front of a group.
• Possesses strong math skills.
• Demonstrates the ability to think both analytically and creatively.
• Possesses strong problem‑solving skills.
• Communicates clearly and effectively.
• Pays close attention to detail.
• Manages time efficiently.
• Works well with a team.
• Can translate financial and mathematical jargon into layman’s terms for explanatory purposes.

Experience

• 2-4 years of Sales Analysis experience.
• Post‑matric qualification in Business Management/Business Administration.
• Demonstrates proficiency in the use of sales software and customer data tools (Smart Shopper, Dunhumby, Nielsens, Shoprite B2B, Spar Insights, MicroStrategy, DataOrbis).
• Possesses knowledge of the food service industry.
• Exhibits ability to use Microsoft Word, Advanced Excel, Outlook, and PowerPoint.
• Speaks confidently and articulately in front of a group.

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under‑represented designated groups.