Customer Advisor - Complaints

Sigma Connected Group; Cape Town; On-site; ZAR 160 000 - 220 000; Full time

Job summary

A leading customer service company in Cape Town seeks passionate Customer Service Advisors to join their team. This role involves managing customer interactions, ensuring excellent service delivery, and assisting with complaints. Ideal candidates will possess strong communication skills, attention to detail, and a Matric certificate. Join a supportive environment with opportunities for personal growth and development.

Benefits

Career development opportunities

15 days of holiday

Monthly and annual awards

Employee Assistance Program (EAP)

Referral bonus

Discounted medical insurance

Free transport options

Qualifications

• Experience in complaints handling within a BPO/UK environment is advantageous.
• Extensive customer service experience in a contact centre is required.
• Strong administrative or investigation experience is preferred.

Responsibilities

• Manage inbound and outbound collections calls professionally.
• Assist with various back-office inquiries and general customer enquiries.
• Respond to customer queries and disputes with empathy and clarity.

Skills

Customer service

Attention to detail

Written communication

Empathy

Listening skills

Education

Matric Certificate (Grade 12)

Job description

Customer Service Advisor

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

• 📈 Career development and opportunities to apply for internal promotions following your probationary period.
• 🏖 15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
• 🏆 Monthly, Quarterly and Annual awards with marvelous prizes.
• 💆♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• 🤑 R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
• 🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• 🩺 Discounted optional Medical Insurance.
• 🚌 Free and convenient transport options to make travelling a breeze.
• 💻 Join communities and collaborate with your colleagues on our internal Social Media platform.
• 💙 The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back‑office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring to the Role

🤩 You are a person who is passionate about delivering exceptional customer service. You are forward thinking and driven to always be your best. You thrive off genuinely wanting to help people with issues they're experiencing, and have great listening skills, communication and empathy. You are confident when interacting with people and resolving customer queries and disputes. You have an inquisitive nature and get satisfaction from resolving issues. You embrace change and are comfortable working both individually and as part of a team. As you work toward KPIs, you invite feedback and are a positive thinker. Full training is given, and coaching continues throughout your career. We don’t expect you to have all the knowledge, but we do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!

Requirements

• You will be required to work in the Complaints Department, dealing with investigation cases
• Complaints Experience in a BPO/UK environment would be advantageous
• Admin or Investigation Experience
• Extensive Customer Service Experience in a Contact Centre.
• Attention to Detail
• Strong Written Communication Skills (Email/Back Office)
• Matric Certificate is essential (Grade 12)

Simple and Straight Forward Recruitment

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one‑on‑one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

Join the Sigma Family!

If you like the sound of being part of the Sigma Family then don’t wait and get applying!