Customer Acquisition Manager

Lapp Southern Africa; Johannesburg; On-site; ZAR 480 000 - 600 000; Full time

Job summary

A leading company in electrical solutions in Johannesburg seeks a Customer Acquisition Manager to identify high potential customers, nurture relationships, and increase sales. The ideal candidate will have 3-5 years of experience in a sales environment and a relevant degree. Responsibilities include planning sales activities and ensuring customer satisfaction.

Qualifications

• 3-5 years related experience as Key Accounts Manager/Sales Rep or similar role in a sales environment.
• At least 6 years related experience in electrical or similar field.

Responsibilities

• Identify and nurture high potential customers to increase sales.
• Plan and manage personal business portfolio.
• Conduct sales activities using available tools and resources.

Skills

Relationship management

Sales planning and execution

Customer satisfaction

Market research

Education

Degree/certificate in BCOM/BA Admin

National Senior Certificate or electrical qualification

Job description

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The primary role of the Customer Acquisition Manager is to identify high potential customers, develop and nurture relationships and increase sales by effectively planning and executing face-to-face sales activities with potential or existing customers.

Key Performance Area

• Plan and execute sales activities in line with KPI's and sales objectives – 20-day planner
• Plan and manage personal business portfolio that contributes to Lapp brand image and vision

Respond to and follow up sales enquiries to secure sales

• Identify and utilize opportunities for cross-selling including communicating latest product development
• Monitor and report on market and competitor activities and provide relevant reports and information
• Attend training and develop relevant knowledge, techniques and skills
• Send quotations using correct pricing in accordance with Company policy
• Conduct sales activities using available tools and resources such as provided marketing material, client database, exhibitions and industry-related events

Customer Relationship Management

• Maintain and develop business relationships with existing and new customers
• Optimise quality of relationship, service and customer satisfaction by proactively engaging clients on a face-to-face basis

Research client industry and market

• Identify and assess client requirement and needs to provide best product solution
• Attend to dissatisfied customer needs promptly and professionally
• Regularly monitor preferences of clients

Administration

• Create a 20-Day planner and execute activities in line with KPI's

Prepare and report for meetings

• Review sales activities and figures to identify problem areas and subsequently improve
• Maintain up to date and organised filing / recordkeeping system

Monthly KPI's

As per monthly SXP Sales management tool (Monthly One-on-One meeting)

Minimum Requirements

• Matric / High school diploma with a degree / certificate / diploma in BCOM / BA Admin followed by 3-5 years related experience as Key Accounts Manager / Sales Rep or similar role in a sales environment
• National Senior Certificate or electrical qualification with at least 6 years related experience

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Business Development and Sales

Industries

Appliances, Electrical, and Electronics Manufacturing