Crypto Support Specialist — Remote, Flexible Schedule

SupportYourApp; Durban; Remote; ZAR 695 000 - 1 044 000; Full time

Job summary

A leading customer support service provider is seeking a remote Customer Support Representative fluent in Dutch and English. The ideal candidate will deliver high-quality support in crypto trading, maintain customer relationships, and possess analytical skills. Experience in live chat support, especially within crypto or financial services, is preferred. This role provides flexible scheduling and competitive compensation in USD.

Benefits

Flexible schedule

Fully remote work opportunity

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Qualifications

• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Responsibilities

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build positive and long-lasting relationships with customers.
• Provide valid, accurate information and solutions to customer requests.

Skills

Native Dutch proficiency

Strong English proficiency (minimum C1 level)

Strong analytical skills

Logical thinking

Problem-solving skills

Positive attitude

Basic financial knowledge

Crypto industry knowledge

Tools

Salesforce

Job description

A leading customer support service provider is seeking a remote Customer Support Representative fluent in Dutch and English. The ideal candidate will deliver high-quality support in crypto trading, maintain customer relationships, and possess analytical skills. Experience in live chat support, especially within crypto or financial services, is preferred. This role provides flexible scheduling and competitive compensation in USD.