Cross Technology Managed Services Engineers (L1 & L2)

Vumelait; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A growing IT services company in Durban is seeking Cross Technology Managed Services Engineers (L1 & L2) to join their team. Candidates should possess a passion for tech and client support, with specific requirements for both L1 and L2 roles. This is a full-time position offering opportunities to resolve issues, communicate with clients, and contribute to IT documentation. Ideal for those looking to build their careers in IT support.

Qualifications

• 1–2 years’ IT support experience for L1.
• 2–4 years’ IT support / field experience for L2.
• Driver’s license and willingness to travel.

Responsibilities

• Log and manage incidents / requests in work queues.
• Resolve or elevate issues within SLA.
• Provide first‑line support and escalate when needed.
• Communicate with clients and internal teams.
• Follow shift handovers, change control, and escalation processes.
• Assist with routine maintenance and contribute to documentation.
• Perform additional support tasks as required.

Skills

Problem-solving

Client support

Strong troubleshooting

Communication skills

Education

CompTIA A+, Network+, or similar

Microsoft, Azure, and CCNA or equivalent

Job description

Cross Technology Managed Services Engineers (L1 & L2) Vumela IT Services is growing!

We are looking for Cross Technology Managed Services Engineers (L1 & L2) to join our Managed Services team.

If you are passionate about tech, problem-solving and client support, we want to hear from you.

Key Responsibilities

• Log and manage incidents / requests in work queues
• Resolve or elevate issues within SLA
• Provide first‑line support and escalat**e when needed
• Communicate with clients and internal teams
• Follow shift handovers, change control, and escalation processes
• Assist with routine maintenance and contribute to documentation
• Perform additional support tasks as required

What You Will Need

L1 Requirements:

• 1–2 years’ IT support experience
• CompTIA A+, Network+, or similar
• Driver’s license and willingness to travel

L2 Requirements:

• 2–4 years’ IT support / field experience
• Microsoft, Azure, and CCNA or equivalent
• Strong troubleshooting and communication skills
• Driver’s license and flexibility to travel

Apply now : Let's build the future of IT together.

Durban, KwaZulu-Natal, South Africa
Seniority level: Entry level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting