CRM Systems Analyst

People Source; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology solutions firm in Johannesburg is seeking a candidate to manage the design and maintenance of their CRM system. Responsibilities include designing CRM structures, translating project needs, building automations, and supporting integration projects. Experience with Zoho or PowerBI is essential. This is a critical role for aligning business and client needs in system architecture.

Responsibilities

• Design and maintain CRM structure (fields, modules, workflows).
• Translate project needs into layouts and processes.
• Build workflow automations.
• Support integration projects (API logic, supplier briefs).
• Document system architecture and maintain alignment with analytics.

Skills

Zoho CRM

PowerBI Creator

Workflow logic

API basics

Integration knowledge

System architecture documentation

Job description

This role will manage the design and maintenance of the CRM / Creator, ensuring that workflows, fields, and automations align with both business and client needs.

Key Responsibilities :

• Design and maintain CRM structure (fields, modules, workflows).
• Translate project needs into layouts and processes.
• Build workflow automations.
• Support integration projects (API logic, supplier briefs).
• Document system architecture and maintain alignment with analytics.

Skills Needed :

• Zoho or PowerBI CRM & Creator
• Workflow logic
• API basics & integration knowledge (e.g., RESTful API, JSON, webhooks)
• System architecture documentation