CRM Solutions Architect – Salesforce & Marketing Cloud

Capitec Bank; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

Capitec Bank is seeking a client engagement technical expert to enhance client engagement programs through innovative CRM solutions. The ideal candidate will possess strong technical and analytical skills, with experience in Salesforce Marketing Cloud and a robust understanding of client relationship management principles. Join a dynamic team that values collaboration and data-driven strategies to foster effective client relationships and engagement.

Qualifications

• 2-3 years technical CRM experience in a client relationship environment.
• Experience on Salesforce Marketing Cloud or other CRM platforms.
• Experience in Agile methodology.

Responsibilities

• Be a client engagement technical expert applying data and engineering expertise.
• Conceptualise and design tailored CRM solutions for specific business requirements.

Skills

Analytical skills

Communication skills

Interpersonal and relationship management skills

Planning, organizing, and coordination skills

Problem-solving skills

Education

Relevant tertiary qualification in SAFe Program Consultant (SPC) or similar

Honours Degree in Information Technology or a related field

Tools

Salesforce Marketing Cloud

Salesforce CRM

Job description

Capitec Bank is seeking a client engagement technical expert to enhance client engagement programs through innovative CRM solutions. The ideal candidate will possess strong technical and analytical skills, with experience in Salesforce Marketing Cloud and a robust understanding of client relationship management principles. Join a dynamic team that values collaboration and data-driven strategies to foster effective client relationships and engagement.