CRM Executive - Stellenbosch

Aramex South Africa; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A logistics company is seeking a CRM Executive in Stellenbosch to manage customer relationships through effective CRM use. This role focuses on enhancing customer satisfaction and retention while achieving sales targets. Ideal candidates should hold a Matric qualification, have a Bachelor's Degree, and possess at least 5 years of corporate experience in client management. Excellent communication skills are essential.

Qualifications

• 5 Years corporate experience in managing a portfolio of clients.
• Experience with reputable corporates is necessary.
• Industry experience in supply chain products is advantageous.

Responsibilities

• Manage customer relationships using the CRM system.
• Schedule business appointments with clients.
• Maintain and grow the client base and revenue.

Skills

Excellent communication skills

Customer service

Presentation and negotiation skills

Education

Matric (Grade 12)

Bachelor's Degree

Job description

Job title : CRM Executive - Stellenbosch

Job Location : Western Cape, Stellenbosch

Deadline : November 23, 2025

Quick Recommended Links

• Jobs by Location
• Job by industries

Purpose of the Job

The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.

Job Description

• Scheduling of business appointments with clients base / book
• Achieve individual targets
• Maintain existing business
• Identify & grow client base and revenue through selling of additional supply chain products
• Establish customer needs, developing opportunities and grow customer base
• Update call and Salesforce reports
• Prepare and present proposals and presentations to clients
• Effectively and efficiently deal with client queries
• Identify and elevate possible threats to existing business

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor's Degree or similar qualification and / or experience
• 5 Years corporate experience in managing a portfolio of clients
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport
• Excellent communication skills
• Customer Service jobs