Crm Executive

Aramex; Stellenbosch; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading logistics company is seeking a CRM Executive to manage customer relationships effectively using CRM systems. This role requires at least 5 years of corporate experience and a Bachelor's degree or equivalent. Responsibilities include scheduling client appointments, maintaining business relationships, and updating Salesforce reports. An excellent communication skill set and industry knowledge are essential for achieving individual targets.

Qualifications

• 5 years corporate experience managing a portfolio of clients.
• Experience at reputable corporates.
• Proven track record of meeting targets.

Responsibilities

• Schedule business appointments with clients.
• Maintain existing business and identify growth opportunities.
• Update call and Salesforce reports.
• Prepare and present proposals and presentations to clients.

Skills

Attention To Details

Audience Understanding

Business Acumen

Communication Skills

Cross-Functional Collaboration

Customer Centric

Industry Knowledge

Multitasking

Problem Solving and Critical Thinking

Process Oriented

Results Driven

Teamwork

Time Management

Education

Matric (Grade 12) qualification

Bachelor's Degree or equivalent qualification

Job description

CRM Executive – Aramex

Location : Cape Town, Western Cape, South Africa

The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.

Responsibilities

• Scheduling of business appointments with clients base / book
• Achieve individual targets
• Maintain existing business
• Identify and grow client base and revenue through selling additional supply chain products
• Establish customer needs, developing opportunities and grow customer base
• Update call and Salesforce reports
• Prepare and present proposals and presentations to clients
• Effectively and efficiently handle client queries
• Identify and escalation possible threats to existing business

Requirements

• Minimum requirement : Matric (Grade 12) qualification
• Bachelor's Degree or equivalent qualification and / or experience
• 5 years corporate experience managing a portfolio of clients
• Experience at reputable corporates
• Proven track record of meeting targets
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver's license and own reliable transport
• Excellent communication skills

• Attention To Details
• Audience Understanding
• Business Acumen
• Communication Skills
• Cross-Functional Collaboration
• Customer Centric
• Industry Knowledge
• Multitasking
• Problem Solving and Critical Thinking
• Process Oriented
• Results Driven
• Teamwork
• Time Management

Seniority Level: Mid-Senior level | Employment Type: Full-time

Industries: Transportation, Logistics, Supply Chain and Storage