CRM Campaign Specialist

Wunderman Thompson; Cape Town; Hybrid; ZAR 300 000 - 450 000; Full time

Job summary

A global digital marketing agency in Cape Town is seeking a CRM Campaign Specialist specializing in Salesforce Marketing Cloud. The role involves managing, creating, and deploying marketing campaigns while ensuring accuracy and alignment with program goals. Candidates should have a Bachelor's degree in a related field and at least 2 years of experience with Salesforce Marketing Cloud. This position supports a hybrid work approach, promoting collaboration and creativity among team members.

Qualifications

• Minimum 2 years of Marketing Cloud application experience.
• Experience as a Salesforce specialist or similar role.
• Salesforce Marketing Cloud certification is a plus.

Responsibilities

• Manage, create, and deploy campaigns on behalf of clients.
• Design and manage email, push, ad campaigns.
• Monitor campaign performance and optimize results.

Skills

Salesforce Marketing Cloud Platform

HTML email coding

Salesforce Personalisation

Problem-solving skills

Communication skills

Education

Bachelor's degree in computer science, IT, or related field

Tools

MS Office 365

Jira

Confluence

Litmus

Job description

Who We Are

At VML, Human First is our guiding creative philosophy: we create value for people first, knowing this drives authentic and sustainable brand impact. We are a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

We connect Brand Experience, Customer Experience, and Commerce to craft unified, emotionally resonant consumer journeys.

Our 26,000 people across 50-plus markets are the heart of our company. Their perspectives, local expertise, and cultural insights drive creativity and innovation, making talent our most critical competitive advantage.

OVERVIEW

Our continued drive to expand and provide world class services within the digital marketing arena, has created the need for a CRM Campaign Specialist specializing in Salesforce Marketing Cloud (Email, Mobile, & Ad Studio) & Salesforce Personalisation. The CRM Campaign Specialist is responsible for meticulously building and reviewing campaigns before deployment, ensuring the accuracy of coding, precise audience targeting, and alignment with the overarching goals and objectives of the program. This role strictly adheres to clients' guidelines and the Campaign Management Process.

RESPONSIBILITIES

• Collaborate with Campaign Manager to manage, create and deploy campaigns on behalf of VML and Salesforce Marketing Cloud customers.
• Design, develop, and manage all aspects of Salesforce marketing campaigns including email, push, ads, and personalisation campaigns.
• Work closely with the marketing team to understand campaign requirements and objectives and translate them into Salesforce campaigns.
• Configure and customise Salesforce Marketing Cloud & Personalisation to meet campaign needs, including setting up automations, creating custom audiences, and designing user interfaces.
• Test and troubleshoot campaign deployments to ensure they are functioning as expected.
• Monitor campaign performance and make necessary adjustments to optimise results.
• Provide technical support to users and resolve any issues related to Salesforce Marketing Cloud & Personalisation campaigns.
• Stay updated on new features and functionalities in Salesforce and incorporate them into campaign deployments as appropriate.
• Train and guide other team members on how to use Salesforce for campaign management.
• Collaborate with other departments such as sales and customer service to ensure alignment of campaign strategies.
• Maintain documentation of campaign deployment processes and best practices.

REQUIREMENTS

Technology & Development

• A minimum of 2 years Marketing Cloud application experience
• Highly computer literate with
  • Salesforce Marketing Cloud Platform (Email, Mobile & Ads)
  • Salesforce Personalisation
  • MS Office 365
  • HTML email coding
  • CSS
  • Scripting languages (AmpScript & Java)
  • Jira & Confluence
  • Litmus

Qualifications & Interpersonal skills

• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience as a Salesforce specialist or similar role.
• Strong knowledge of Salesforce platform and its capabilities.
• Familiarity with marketing strategies and campaign management.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Salesforce Marketing Cloud certification is a plus.
• Experience working with a project management office
• Experience in Automotive industry beneficial
• Ability to work as part of a team to solve problems in varied, fast-paced environments
• Willing and able to travel occasionally

*Please note that our business is an equal opportunity employer and preference in appointment for the role will be in line with the EE strategy of our organisation*

#LI-HYBRID

#LI-EMEA

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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