Credit Returns Clerk (RTV) - UPD Bloemfontein

Clicks Group; Bloemfontein; On-site; ZAR 120 000 - 150 000; Full time

Job summary

A leading pharmaceutical distributor is seeking a permanent Credit Returns Clerk to join the Operations department in Bloemfontein. The role involves processing stocks returned from customers, ensuring compliance with supplier policies, and managing claims. Candidates should have Grade 12 and preferably 1 year's experience in the pharmaceutical industry. Strong organizational and communication skills are essential. This position offers an opportunity to work in a fast-paced environment with a dedicated team.

Qualifications

• 1 Year’s experience in the Pharmaceutical industry preferred.
• 1 Year's experience of customer returns/RTV processes required.
• Must be PC literate.

Responsibilities

• Ensure that supplier returns are accurately checked and logged.
• Daily follow up with suppliers for approvals and uplift.
• Claims must be logged on supplier portal.

Skills

Basic product knowledge

Warehousing and distribution industry knowledge

Communication skills

Knowledge of SOP’s w.r.t. credit returns/RTV

Good people skills

Education

Grade 12

Tools

Ms Office

Job description

About Our Company

Clicks Group

Introduction

We are looking to recruit a permanent Credit Returns Clerk (RTV) to work within the Operations department of United Pharmaceutical Distributors. The role will be based at UPD Bloemfontein branch and will report to the Warehouse Supervisor.

Job Purpose

• To ensure that stocks returned from customer are processed according to SOP, credit passed and stock handled in the appropriate manner.

Job Objectives

• Ensure that supplier returns is accurately checked and logged, taking into consideration description, quantity, and batch and expiry date.
• Daily follow up to be done with suppliers for approvals and uplift.
• Ensure claims are captured correctly on both platforms namely SAP and Knapp.
• All claims needs to be logged on supplier portal (Create claims Inbound).
• Ensure RTV tracker is updated daily and submitted to Supervisor.
• Ensure RTV block bins are stock checked verify batch ,expiry and quantity.
• Engage with the buying department and stock control w.r.t. recalled and supplier damaged stock.
• Ensure that damaged stock is moved to the destruction cage for disposal.
• Ensure that all supplier return with supporting documentation are retained for future reference purposes.
• Ensure supplier policies such as 1, 3, 4 and 6 months is adhere to as this will eliminate rejections from suppliers.
• Scheduled supplier uplifts are to be adhere to only Management is allowed to turn supplier away.
• All security protocol is not be breached.
• Employee to ensure all deadlines are adhere to.

Qualifications and Experience

• Grade 12.
• 1 Year’s experience in the Pharmaceutical industry, preferable.
• 1 Year's experience of customer returns/RTV processes (product handling and crediting).
• Ms Office proficient/ PC Literate.

Job Knowledge And Skills

• Basic product knowledge.
• Warehousing and distribution industry knowledge.
• Communication skills.
• Knowledge of SOP’s w.r.t. credit returns/RTV, stock recall and Good Warehouse Practice (GWP).
• Good people skills.

Essential Competencies

• Good interpersonal skills – able to communicate effectively in English (written and verbal communication).
• Ability to work individually with little to no supervision.
• High attention to detail.
• Able to work under pressure.
• Good administrative and organizational skills essential.

NB: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.