Credit Controller

Adcock Ingram; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading healthcare solutions company in South Africa is seeking a Credit Controller responsible for managing debtor accounts, ensuring timely collections, and maintaining accurate financial records. The role includes reconciling accounts, reporting on debtors, and providing excellent customer service. Candidates should possess strong communication skills and experience in debt collection. The position is critical for minimizing bad debts and managing cash flow.

Qualifications

• Proven experience in debt collection and account management.
• Strong communication skills for customer service interactions.
• Ability to prepare detailed reports and analyze financial data.

Responsibilities

• Manage customer accounts for timely debt collection.
• Reconcile customer accounts and resolve discrepancies.
• Prepare monthly reports on debtors and collection performance.
• Maintain compliance with credit policies and legal regulations.

Skills

Debt Collection

Account Reconciliation

Customer Service

Report Preparation

Compliance Knowledge

Job description

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• collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you.
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Job Purpose

The Credit Controller is responsible for managing debtor accounts, ensuring timely collections, reconciling customer accounts, and maintaining accurate financial records. The role plays a critical part in minimising bad debts and managing cash flow by ensuring that outstanding invoices are paid according to agreed terms. The Credit Controller also provides excellent customer service by resolving queries and maintaining good relationships with both internal and external stakeholders.

Key Outputs

Debt Collection and Account Management

• Proactively manage customer accounts to ensure timely collection of outstanding debts.
• Timeous release of orders on credit hold.
• Preparation of payment packs to customers.
• Follow up on overdue payments in line with company credit policies and elevate where necessary.
• Achieve monthly and quarterly collection targets set by the Credit Control Supervisor.
• Monitor and follow up on outstanding debtor accounts.

Reconciliation of Accounts

• Accurately allocate payments to customer accounts and reconcile discrepancies timeously.
• Resolve customer queries related to accounts, invoices, or payments, ensuring issues are addressed promptly.
• Manage customer rebate and advertising claims within agreed deadlines.
• Reconcile customer accounts and resolve payment discrepancies.

Reporting and Analysis

• Prepare and submit accurate monthly reports on debtors, provisions, and aged accounts receivable within deadlines.
• Monitor account performance and proactively identify and report potential bad debts.
• Support in preparing management reports and provide insights on debtor performance trends.
• Prepare regular reports on debtors’ aging and collection performance.

Risk Management and Compliance

• Maintain robust controls and procedures to minimise the risk of bad debts.
• Ensure compliance with company credit policies and relevant legal regulations.
• Identify high-risk accounts and recommend appropriate actions, including credit holds or legal proceedings.
• Maintain accurate records of all credit control activities.

Customer Service and Communication

• Provide excellent service to both external customers and internal teams, always maintaining professional and positive communication.
• Build and maintain strong relationships with customers to facilitate timely payments and resolve any issues efficiently.
• Liaise with sales, customer service, and finance teams to resolve disputes.