Credit Control Administrator

Talent Sam; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading real estate consultancy in South Africa is seeking a Credit Control Administrator to ensure effective rent recovery and manage tenant arrears. The ideal candidate will have strong organisational skills, excellent communication abilities, and a professional telephone manner. Responsibilities include contacting tenants, handling enquiries, and coordinating legal actions when necessary. This role requires a detail-oriented individual who is committed to providing a high standard of service.

Qualifications

• Strong organisational skills with effective prioritisation.
• Excellent written and verbal communication skills.
• Confident telephone manner and approachable personality.

Responsibilities

• Proactively contact tenants in arrears using appropriate methods.
• Identify root causes of arrears and tailor actions accordingly.
• Handle tenant enquiries with empathy and professionalism.
• Initiate and progress legal actions when required.

Skills

Organisational skills

Excellent written communication

Professional telephone manner

Client-focused personality

Positive energy

Proficiency in Microsoft Office Suite

Job description

Join our client’s team and make a real difference in keeping communities thriving.

Our client, a leading UK-based real estate business, is seeking a Credit Control Administrator to help deliver a professional, people-first approach to rent and arrears management. In this role, you’ll ensure rent is recovered promptly, arrears are minimised, and tenants receive outstanding service.

The Role – Your Focus and Contribution

As a Credit Control Administrator , you will be at the heart of the rent and arrears management service. Working in line with established policies and procedures, you’ll provide an accurate, sensitive, and responsive rent account enquiry service, ensuring income is maximised and voids are kept to a minimum.

Key Responsibilities

Rent Recovery

• Proactively contact tenants in arrears, using the most effective and appropriate communication methods.
• Identify the root cause of arrears and take action tailored to the situation.
• Handle tenant enquiries with accuracy, empathy, and professionalism.
• Run and review daily rent arrears reports, keeping clear records of all actions taken.
• Maintain weekly payment plan records and follow up promptly on any broken agreements.

Keep clear, accurate case notes in the CRM system.

• Initiate and progress legal actions when required, working closely with solicitors and management.

Former Tenant Arrears

• Work with tracing agencies to locate former tenants with outstanding arrears.

Coordinate court actions through the small claims court.

• Prepare and process write-off requests when recovery is not possible, ensuring all supporting documents are complete.

We’re looking for a highly organised, detail‑oriented professional who can balance efficiency with empathy. You’ll be self‑motivated, approachable, and committed to delivering a consistently high standard of work.

Essential Requirements

• Strong organisational skills with the ability to prioritise effectively.
• Excellent written and verbal communication skills.
• Confident and professional telephone manner.
• Friendly, approachable, and client‑focused personality.
• Positive energy, resilience, and a proactive attitude.
• Proficiency in Microsoft Office Suite and access to a Windows PC for daily tasks.