Credit Client Value Specialist

Hire Resolve; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution in Stellenbosch is seeking an experienced Senior Credit Client Value Specialist to enhance credit profiling and client engagement strategies. Candidates should have extensive experience in retail credit analysis, a relevant honours degree, and strong project management skills. This role offers a competitive salary based on experience.

Qualifications

• 3-4 years experience if acquired a master’s.
• 6+ years of relevant retail credit analysis experience.
• Experience in delivering a product or tool with stakeholders.

Responsibilities

• Create strategies and tactics to influence client behaviour.
• Implement and enhance credit profiling tools.
• Engage with stakeholders on various projects.

Skills

Database querying software

Data and analytics

Advanced Excel

Client engagement solutions

Client journey analysis

Project management principles

Behavioural analysis

Education

Relevant Honours degree in Business/Behavioural Economics/Management Accounting/Industrial Engineering/Economics

Job description

Overview

An industry-leading Bank situated in Stellenbosch is urgently seeking the expertise of an experienced Senior Credit Client Value Specialist to join their team.

Key Performance Areas

• Marketing & Campaigning
• Product understanding and alignment
• Design and maintain Credit profiling, behavioural and educational tools
• Implement and enhance Credit profiling, behavioural and educational tools
• Reporting
• Best practice and know-how
• Stakeholder engagement

Key Requirements

• Creating strategies and tactics to influence client behaviour
• Client journey analysis
• Retail credit lifecycle and market
• Database querying software (ex. SQL), Data and analytics OR Advanced Excel
• Client engagement solutions including direct marketing segmentation
• Relevant legislation, for example, the National Credit Act (NCA) Consumer Protection Act (CPA), Protection of Personal Information Act (POPI)
• Banks Act and Basel III Risk Framework
• Project management principles
• Credit affordability assessment regulations.

Education & Experience

• Relevant Honours degree (Masters advantages) in Business / Behavioural Economics / Management Accounting / Industrial Engineering / Economics / etc.
• 3-4 years (if acquired a master’s)
• 6+ years of relevant retail credit analysis experience
• Experience in behavioural analysis.
• Client journey mapping
• Experience with Experimentation, and champion challenger techniques.
• Experience in delivering a product or tool, through working with various internal and external stakeholders

Salary: negotiable. Our client is offering a highly competitive salary for this role based on experience.

Full Time