Credentialing Analyst- GCCA Remote

TransUnion; South Africa; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading credit bureau is seeking an Analyst, Operations Support to conduct due diligence and analyze business legitimacy. This remote role requires strong analytical skills, with a focus on compliance and effective communication. Candidates must have a relevant degree and over 5 years of experience. Preference given to suitably qualified candidates in South Africa, who can work in a fibre-ready home.

Qualifications

• 5+ years of prior professional work experience.
• Experience in compiling, analyzing, and presenting data-driven reports.
• Ability to work in a remote environment and manage multiple tasks.

Responsibilities

• Perform due diligence examination on complex cases.
• Support internal partners with credentialing processes.
• Document and maintain departmental processes.

Skills

Analytical thinking

Problem-solving

Communication

Technical proficiency

Regulatory compliance evaluation

Education

BA/BS in business or finance or related field

Matric and relevant tertiary qualification

Tools

Office productivity tools

Job description

What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring

• BA/BS in business or finance or related field
• Matric and relevant tertiary qualification
• Prior professional work experience required: 5+ years
• Performance of due diligence examination and or investigation on more complex cases.
• Authentication of end users permissible purpose/authorized uses based on local government regulations and laws.
• Assessment of certified intended use of services and or products requested on more complex customers.
• Examination and investigation via Third Party tools and/or resources; as well as research of online resources that can be used as compensating resource equivalent to third party tools and/or resources.
• Provide support to the Lead/Manager with various departmental initiatives
• Support internal partners providing guidance and procedural updates specific to credentialing processes.
• Document and maintain departmental processes. Provide support to the Team for QA accountability and assist the QA Team with questions or clarification on the QA process for Credentialing

We'd Love To See

• Evaluating Regulatory Compliance: Skillfully determine, verify, and authenticate applicants’ adherence to federal, state, municipal, and international government regulations using a structured, data-driven approach
• Assessing Business Legitimacy: Analyze and interpret local government documentation and requirements across various countries to validate the legitimacy of business entities.
• Policy Enforcement & Optimization: Apply sound judgment and analytical reasoning to enforce TransUnion credentialing policies, with the ability to identify gaps and recommend improvements based on real-world experience and insights.
• Leading Complex Projects: Take ownership of multiple special handling initiatives, applying strategic thinking and problem-solving to drive successful outcomes across cross-functional teams

Impact You'll Make

Analytical & Critical Thinking Skills

• Ability to interpret and analyze diverse business information, including regulatory documentation and operational data.
• Skilled in identifying, articulating, and solving complex problems based on business unit needs and local/international government regulations. Strong judgment in determining when to escalation issues, supported by data and risk analysis.

Reporting & Insights Generation

• Experience in compiling, analyzing, and presenting data-driven reports to support decision-making and operational transparency.
• Ability to translate complex data into actionable insights for internal stakeholders and leadership teams.

Process Improvement & Optimization

• Proactively identifies inefficiencies and recommends enhancements to existing workflows, policies, and credentialing procedures.
• Applies analytical thinking to streamline operations and improve turnaround times without compromising quality or compliance.

Decision-Making & Independence

• Exercises independent judgment and discretion in rendering membership approvals or declinations with minimal oversight.
• Comfortable making decisions in ambiguous or high-pressure situations using structured reasoning.

Multitasking & Execution

• Manages multiple tasks and priorities effectively, consistently delivering high-quality work in a fast-paced environment.

Psychological Agility & Focus

• Maintains focus, flexibility, and organization amid shifting priorities and deadlines.
• Strong attention to detail and ability to self-direct without constant input from leadership.

Communication & Collaboration

• Excellent verbal and written communication skills, with a professional and customer-centric approach.
• Builds strong relationships with internal teams and external stakeholders through clear, respectful, and effective interactions.

Technical Proficiency

• Proficient in office productivity tools and secure web navigation.
• Comfortable working in digital environments and adapting to new systems and platforms.

Subject Matter Expertise & Initiative

• Demonstrates initiative and forward-thinking to expand knowledge and skillsets.
• Recognized or aspiring Subject Matter Expert in Credentialing, Consulting, Credit, Client Success, or Financial Services.

Remote Work Readiness

• Must reside in a fibre-ready home with a dedicated, confidential workspace suitable for daily remote operations.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

Please note that being a credit bureau, some positions require a clear credit record.

#LI-Remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title Analyst, Operations Support